A place to ask questions, connect with others, and stay in the know
Hello! I actually uploaded this to developer forum, and
I heard this is a good place to ask a question.
So I am asking u guys if you know how to solve this..
We are trying to install a bridge server, and we are getting this message after putting token generated on the website.
The message we are getting is in Korean, and if I translate it,
Program or feature "\??\c:\windows\temp\inin-bridgeserver-v3\7z.exe" can not start or run because it is incompatible with 64-bit version Windows. Contact your software vendor to make sure you have a version that is compatible with 64-bit Windows.
I checked the requirements for a bridge server, and I am positive that those requirements are met.
Not sure why we get two question marks for the path.
Would you please provide a way to solve this problem??
Thanks you in advance.
Here's some information from our Resource Center that might be able to help you validate that you've met the requirements: https://help.mypurecloud.com/articles/purecloud-bridge-server-specifications/
Has this been opened up as a ticket with Support? If you've already checked what I've provided you, that may be the next place to go, as they can help with your install and ensure that path is accurate.
Thanks for the quick response.
I actually left this here since I haven't got a response from purecloud support for a few days.
But I just got one and the ticket is moving to Tier 2 to investigate the issue.
Once again, thanks for your time and have a great day!
Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources
Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.