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I have downloaded and installed PureCloud Softphone on my desktop. Now I'm trying to provision it by running Provisioning Winzard. At first step its asks for slecting the method of provisioning file. I have tried both Automatic Discovery and Manual Settings (by passing this URL: https://phonediscovery.mypurecloud.com) but in both cases it says "No provisioning server could be found".
I have followed this resource center URL (https://help.mypurecloud.com/articles/about-purecloud-softphone/) to setup everything about the soft phone but it does not discover any provisioning server.
Is it too hard to make the PureCloud softphone work?
The PureCloud Softphone is not supported by phonediscovery.mypurecloud.com, and I doubt it will be supported in the future with the push toward PureCloud web-based phone instead.
Fo rmanual provisioning, you will need to point the softphone to your edge directly, with either http: or https: depending on how you have your Phone Trunks set up.
For example, http://172.17.10.69:8088 or https://172.17.10.69:8089
You can also set Option 160 in DHCP, and the softphone will use that, or if you use Host A records in DNS you can provision to that host name, e.g. http://edgeserver.mydomain.com:8088 or https://edgeserver.mydomain.com:8089
Remember that the computer has to either be on the same network or VPNed into the same network as the edge. If VPN, you will need to set the softphone Options to use the VPN adapter for the network connection.
and if we use a BYOC - cloud organization without access to the edge and configuration how should we proceed please?
As noted on the linked chart showing phone compatibility, the Softphone is not supported for BYOC - Cloud. You will have to use the WebRTC phone.
Also, please keep in mind that if you are using PureCloud Voice, then you need to use the PureCloud web-based phone v. the PureCloud Softphone model. Refer to compatibility matrix here...hope this helps! https://help.mypurecloud.com/articles/managed-phones-models-and-features-matrix/.
Hi I have got to the next level and by using the edge server IP address it seems to connect to the server, then I get a message saying the softphone has not been configured on the server, but I have setup the softphone, any ideas?
Did you set up the softphone Phone in Admin using the Fully Qualified Domain Name (FQDN) of the computer running the softphone? For example, georgegpc.inin.com (instead of just georgegpc).
yes I did use the FQDN
There does seem to be an issue as can't ping the Edge, even though it says it's up and running, the ping test is set to yes on the Edge