We would like to have a monitor function where you don't have to press monitor on each interaction. More to have a bridge open between agent and supervisor. Similar if you have a three way headphone splitter.

Thanks for the information.  This is not currently planned, however we'll add it to the list of feature enhancement requests.

Hello Lesley,  does this request was implemented?

Thanks
Melanie

------------------------------
Melanie Goncalves-Andreas
Genesys - Employees
------------------------------

Original Message:
Sent: 12-13-2016 14:54
From: Lesley Vereen
Subject: Monitor a specific agent without pressing monitor on each call

Thanks for the information.  This is not currently planned, however we'll add it to the list of feature enhancement requests.

It is now 2020.  Has this been implemented yet? I'm kind of surprised that wasn't done before.  It seems like a basic function of a phone system.

------------------------------
Spencer Mangelson
Ensign Services, Inc.
------------------------------

Original Message:
Sent: 12-13-2016 14:54
From: Lesley Vereen
Subject: Monitor a specific agent without pressing monitor on each call

Thanks for the information.  This is not currently planned, however we'll add it to the list of feature enhancement requests.

Thanks Lesley! 

Isn't this what you are looking for from the most recent roadmap:

Monitor/Coach/Barge:  Persistent Connection to Agent*

Provide supervisors and administrators the ability to stay engaged with every new call presented to an agent rather than have to locate the agent and next interaction each time.

https://purecloud.ideas.aha.io/ideas/PCV-I-50 

------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
------------------------------

Original Message:
Sent: 12-14-2016 02:39
From: Tobias Zackrisson
Subject: Monitor a specific agent without pressing monitor on each call

Thanks Lesley!