Could I set up a customer-facing ACD web chat on a website myself or would I need to contact support to do it? Are there instructions anywhere? 

Hey Jordan,

Are you referring to a web chat widget on your own web site? If so, yes, I think it's doable. 

Here's a link to the technical instructions from the Developer Center.

https://developer.mypurecloud.com/api/webchat/

Yep, like if I wanted to add one to my own website but didn't want to call PureCloud support. From the instructions in the link, it looks like I could (well, maybe not me specifically, but someone who creates and sets up websites and understands the coding part). Thanks Clay!

I have some examples that you can run local on youyr pc. It's a simple HTML file and some pictures. I can send you al in one zip file if you want to have it :)

It would be great if you can share those Daniel

Hi Daniel, can you send me your examples, i really going to appreciate that.

Thank you very much!

Hi Jordan,

Have a look at our Developer Center - it has lots of information on the chat and if your scroll down even a whole example of code you can use to implement it on your web site  (https://developer.mypurecloud.com/api/webchat/)

When using the example code there is a few things you will need to change in order for it to work for you:

• Make sure all URL references match your region (e.g. https://apps.mypurecloud.com or https://apps.mypurecloud.ie)
• Delete the references for Email - this is for a future feature to route directly to agents and might prevent the chats from being routed to the queue if left in there.
• Change the (short) OrgId, OrgName and QueueName to match your configuration.
  • The OrgId required for chat is a different one from what you might usually use - you can retrieve it via the API "GET api/v2/organizations/me" (you can use the simple API tools for this ->  https://developer.mypurecloud.com/developer-tools/#/api-explorer)
• Consider whether you need "language" and "skill" attributes for your chat and delete/modify them accordingly.

A tip from myself - if the chat doesn't open or doesn't start this is usually down to some error being made in the code (e.g. a missed comma, or a queue name / orgID that doesn't exist). If the chat opens and gets to a queue but doesn't connect, that might be down to the skills/language specified in the code.

Hope this helps :)

-=Toby