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  • 1.  Could I set up a web chat myself?

    Posted 11-11-2016 14:53

    Could I set up a customer-facing ACD web chat on a website myself or would I need to contact support to do it? Are there instructions anywhere? 



  • 2.  RE: Could I set up a web chat myself?

    GENESYS
    Posted 11-11-2016 17:55

    Hey Jordan,

     

    Are you referring to a web chat widget on your own web site? If so, yes, I think it's doable. 

     

    Here's a link to the technical instructions from the Developer Center.

     

    https://developer.mypurecloud.com/api/webchat/

     

     



  • 3.  RE: Could I set up a web chat myself?

    Posted 11-11-2016 18:46

    Yep, like if I wanted to add one to my own website but didn't want to call PureCloud support. From the instructions in the link, it looks like I could (well, maybe not me specifically, but someone who creates and sets up websites and understands the coding part). Thanks Clay!



  • 4.  RE: Could I set up a web chat myself?

    GENESYS
    Posted 11-30-2016 10:15

    I have some examples that you can run local on youyr pc. It's a simple HTML file and some pictures. I can send you al in one zip file if you want to have it :)



  • 5.  RE: Could I set up a web chat myself?

    Posted 04-06-2017 08:19

    It would be great if you can share those Daniel



  • 6.  RE: Could I set up a web chat myself?

    Posted 05-11-2017 13:25

    Hi Daniel, can you send me your examples, i really going to appreciate that.

     

    Thank you very much!



  • 7.  RE: Could I set up a web chat myself?

    GENESYS
    Posted 05-15-2017 13:50

    Hi Jordan,

     

    Have a look at our Developer Center - it has lots of information on the chat and if your scroll down even a whole example of code you can use to implement it on your web site  (https://developer.mypurecloud.com/api/webchat/)

     

    When using the example code there is a few things you will need to change in order for it to work for you:

    • Make sure all URL references match your region (e.g. https://apps.mypurecloud.com or https://apps.mypurecloud.ie)
    • Delete the references for Email - this is for a future feature to route directly to agents and might prevent the chats from being routed to the queue if left in there.
    • Change the (short) OrgId, OrgName and QueueName to match your configuration.
      • The OrgId required for chat is a different one from what you might usually use - you can retrieve it via the API "GET api/v2/organizations/me" (you can use the simple API tools for this ->  https://developer.mypurecloud.com/developer-tools/#/api-explorer)
    • Consider whether you need "language" and "skill" attributes for your chat and delete/modify them accordingly.

     

    A tip from myself - if the chat doesn't open or doesn't start this is usually down to some error being made in the code (e.g. a missed comma, or a queue name / orgID that doesn't exist). If the chat opens and gets to a queue but doesn't connect, that might be down to the skills/language specified in the code.

     

    Hope this helps :)

    -=Toby



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