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  • 1.  Is there a way to show more than the 10 filter items when you search?

    GENESYS
    Posted 09-28-2016 19:13

    When I search (or open the Directory), I can see the top ten in each filter category, but sometimes I want to filter by something that is not in the top ten. Anyone know of a way to do that?



  • 2.  RE: Is there a way to show more than the 10 filter items when you search?

    GENESYS
    Posted 02-22-2024 10:46

    This keeps showing up as unanswered...so I'm putting in a generic reply to get it off that list :-)



    ------------------------------
    George Ganahl GCP, GCSME, ICCE, ICHD, etc.
    Senior Principal PS Consultant
    Genesys
    ------------------------------



  • 3.  RE: Is there a way to show more than the 10 filter items when you search?

    Posted 02-22-2024 11:51

    I'll actually answer.  No, you can't filter or sort currently, but Genesys is working on some kind of Top X sorting, but when you have like 50K of calls that becomes a timing and resource issue.   Top N and Sort Views should be out sometime in Q2.  Here are a couple of shots:



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 4.  RE: Is there a way to show more than the 10 filter items when you search?

    GENESYS
    Posted 02-22-2024 12:44

    Thanks, Robert!

    This was one of the "seed" posts by the Community team back when we started this version of it...but it's great to have an answer in case someone finds it in a search.



    ------------------------------
    George Ganahl GCP, GCSME, ICCE, ICHD, etc.
    Senior Principal PS Consultant
    Genesys
    ------------------------------



  • 5.  RE: Is there a way to show more than the 10 filter items when you search?

    GENESYS
    Posted 02-22-2024 12:46

    Also, if you have info for a Directory search and the facets that show up in the side panel, that was the original question



    ------------------------------
    George Ganahl GCP, GCSME, ICCE, ICHD, etc.
    Senior Principal PS Consultant
    Genesys
    ------------------------------



  • 6.  RE: Is there a way to show more than the 10 filter items when you search?

    Posted 02-22-2024 21:53

    Directory is a big issue for me.  First, what is the use of the Location Tab.  Why can't there be divisional control which you would think would be based on agent assignment.  you would at least think there should be filtering on Queue or Division and the Skill filter is not even based on skills used in the system. It would be really useful to have at least an alphabet scroll on the right would be helpful.  Well, enough of that.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



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