Genesys Cloud (formerly PureCloud)

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Architect - Transfer to external number

  • 1.  Architect - Transfer to external number

    Posted 09-06-2018 21:48
    Edited by Marco Villasenor 09-10-2018 18:40
    Is it possible to do a transfer to an external number in a flow and set it up so it frees the trunk line?
    I think this would be done by sending a SIP REFER to the carrier.

    Can this be done? what would be the requirements for the carrier and the configuration in the external trunk?

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    Marco Villasenor
    Grupo Interastar S.A. de C.V.
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    #PureCloudVoice #Architect #transfers
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  • 2.  RE: Architect - Transfer to external number

    GENESYS
    Posted 09-07-2018 09:07
    It's not possible yet, but we're adding that feature.

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    Melissa Bailey
    Genesys - Employees
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  • 3.  RE: Architect - Transfer to external number

    Posted 09-10-2018 18:43
    Thanks for the response Melissa.

    I know this is always hard to answer in the forums, but how close is this feature in the roadmap?
    Is it defined for a specific quarter or simply in the product backlog with no set deadline?

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    Marco Villasenor
    Grupo Interastar S.A. de C.V.
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  • 4.  RE: Architect - Transfer to external number

    GENESYS
    Posted 09-11-2018 11:47
    We are actively working on it, expected to release this year.

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    Melissa Bailey
    Genesys - Employees
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