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  • 1.  Schedule Call Back and not call other numbers

    Posted 11-09-2021 09:42
    Hi

    I have mobile phone 1 and mobile phone 2 in my contact list, how to make rule to combine this condition
    1. When mobile phone 1 success to call not dial mobile phone 2
    2. When mobile phone 1 success but need to schedule callback ,and not call mobile phone 2 during the mobile phone 1 is still schedule callback

    Please advise

    #Outbound

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    Husein Nasution
    PT Halik Selindo Alpha
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  • 2.  RE: Schedule Call Back and not call other numbers

    GENESYS
    Posted 09-07-2022 09:08
    Hi Husein,

    Two Pro Services Principal Consultants, or also known as our very own
     "Above Average Joes," were on the Q&A Show this week and tackled some community questions ranging the gamut of topics including, but yours was one of them! Check out the minute markers below and hope you enjoy the episode:

    2:38 - In- Queue Email Flow Triggers
    9:20 - Searching Outbound Email Interactions
    15:25 - Tagging Callback Interactions
    19:39 - Busy Fax Signal
    26:21 - Dialogflow Delays
    29:53 - Recall Attempts
    33:13 - Call Recording Policy
    39:22 - Schedule Callbacks
    42:40 - Custom Contactable Time Sets

    We also highlight a new website revamp that, if you leave your valuable feedback, could score you a prize from our amazing Prize Wall! 


    Cheers,

    Matt


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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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