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  • 1.  Knowledge V2

    Posted 03-17-2023 13:52


    I am testing with the Knowledge V2 and Digital Bot Flows. I had 2 questions regarding the tuning of the Knowledge/Bot itself: Questions:

      • What confidence level determines when a disambiguation is required?
      • What confidence level determines when a no match is identified?

    As far as I can tell, the Confidence level filters in the Digital Bot flow don't affect Knowledge. I tested with values for Confidence thresholds set to 1,2 and 99,100 and i got the same results.  Would love some guidance on this. thanks!


    Peter Stoltenberg
    TTEC Digital, LLC fka Avtex Solutions, LLC

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