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Bulk Import - phone work entry will not deleted after Import a empty phone-work field (People - Person Details)

  • 1.  Bulk Import - phone work entry will not deleted after Import a empty phone-work field (People - Person Details)

    Posted 11-22-2023 10:17

    Hello everyone,

    I hope someone can help us.
    According to this article in the Genesys Resource Center, the data stored in the "Work phone" field can be deleted automatically if this field is left empty during a bulk import.

    Article:   Add people with .csv file import - Genesys Cloud Resource Center

    Genesys Cloud Resource Center remove preview
    Add people with .csv file import - Genesys Cloud Resource Center
    You can use a .csv file to add people and information in... [More]
    View this on Genesys Cloud Resource Center >

    • If the .csv file includes empty "phone_work", "extension", "title" or "department" columns, the blank fields override existing fields in Genesys Cloud.

    Unfortunately, it doesn't work that way.
    If this part remains empty in the import csv, the existing entry is not changed. Only if characters are actually present in the import will they be adopted. 
    However, as described in the article, we would like to remove the entries completely.

    Does anyone have experience with this case?

    Best,

    Jens


    #Unsure/Other

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    Jens Roddelkopf
    Sixt GmbH & Co. Autovermietung KG
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  • 2.  RE: Bulk Import - phone work entry will not deleted after Import a empty phone-work field (People - Person Details)

    Posted 12-07-2023 01:16

    Yes, according to documentation, those fields should be wiped or set to Null.  Have you tried putting a space character in those columns?  I have not been very successful with multiple imports of the same users - gets very messy.  I usually suggest only initial import or SCIM for multiple edits to users.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


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