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Hello LucieThanks for your timeI have found out a work around solution for this. I would happy to share this here.I have created a separate flow for the department which has requested for this. i have created a switch as soon as the email is received in the flow,In the case 1 i have defined if the email "to" consists the domain (which we have configured in the PureCloud) route to the ACDIn the case 2, if the email CC or BCC consists of this domain - Disconnect.
Now what happens the email checks only for the "to emails" and if the expression matches routes to ACD other wise disconnects, this email is not delivered to any one if they are in CC, how ever in the interactions its still visible, if there are no one from the PureCloud are in "To emails" (which is fine). @Lucie DeCristofaro My question was not about single email address, but all(any) of the addresses if they are in the CC, the business wants them not be delivered, they want it to be ignored.And one more challenging thing which i have faced is, the emails will be sent to the original domain of the customer, then they are auto forwarded to the sub domain which we have created in the PureCloud.
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