Hello All

I want to know if there is any way to clear the emails in the queue, i.e., there is a customer with multiple flows and multiple queues and each queue is handled by different agent.
Now, these were set up long back and have been inactive for long time. Today if i add some one the queue, he is seeing all the emails in the queue which were waiting since may be 1000+ hours. i know this behavior is correct and normal.

Is there any way i could clear the emails waiting in the queue. or what i have done is i created another queue and changed the email routing to this flow. In this case i cannot delete the old queue  with an error message - Error deleting the queue( i guess because there are so many emails waiting in this queue)

Is there any way to overcome this or any workaround solution to just clear the interactions in queue.

Thanks in advance



#emails #queue #Routing #purecloudemails #PureCloudACD #Contactcenteradministration

Hello All

I want to know if there is any way to clear the emails in the queue, i.e., there is a customer with multiple flows and multiple queues and each queue is handled by different agent.
Now, these were set up long back and have been inactive for long time. Today if i add some one the queue, he is seeing all the emails in the queue which were waiting since may be 1000+ hours. i know this behavior is correct and normal.

Is there any way i could clear the emails waiting in the queue. or what i have done is i created another queue and changed the email routing to this flow. In this case i cannot delete the old queue  with an error message - Error deleting the queue( i guess because there are so many emails waiting in this queue)

Is there any way to overcome this or any workaround solution to just clear the interactions in queue.

Thanks in advance



#emails #queue #Routing #purecloudemails #PureCloudACD #Contactcenteradministration

Hello All

I want to know if there is any way to clear the emails in the queue, i.e., there is a customer with multiple flows and multiple queues and each queue is handled by different agent.
Now, these were set up long back and have been inactive for long time. Today if i add some one the queue, he is seeing all the emails in the queue which were waiting since may be 1000+ hours. i know this behavior is correct and normal.

Is there any way i could clear the emails waiting in the queue. or what i have done is i created another queue and changed the email routing to this flow. In this case i cannot delete the old queue  with an error message - Error deleting the queue( i guess because there are so many emails waiting in this queue)

Is there any way to overcome this or any workaround solution to just clear the interactions in queue.

Thanks in advance



#emails #queue #Routing #purecloudemails #PureCloudACD #Contactcenteradministration

Hello All

I want to know if there is any way to clear the emails in the queue, i.e., there is a customer with multiple flows and multiple queues and each queue is handled by different agent.
Now, these were set up long back and have been inactive for long time. Today if i add some one the queue, he is seeing all the emails in the queue which were waiting since may be 1000+ hours. i know this behavior is correct and normal.

Is there any way i could clear the emails waiting in the queue. or what i have done is i created another queue and changed the email routing to this flow. In this case i cannot delete the old queue  with an error message - Error deleting the queue( i guess because there are so many emails waiting in this queue)

Is there any way to overcome this or any workaround solution to just clear the interactions in queue.

Thanks in advance



#emails #queue #Routing #purecloudemails #PureCloudACD #Contactcenteradministration

Hello All

I want to know if there is any way to clear the emails in the queue, i.e., there is a customer with multiple flows and multiple queues and each queue is handled by different agent.
Now, these were set up long back and have been inactive for long time. Today if i add some one the queue, he is seeing all the emails in the queue which were waiting since may be 1000+ hours. i know this behavior is correct and normal.

Is there any way i could clear the emails waiting in the queue. or what i have done is i created another queue and changed the email routing to this flow. In this case i cannot delete the old queue  with an error message - Error deleting the queue( i guess because there are so many emails waiting in this queue)

Is there any way to overcome this or any workaround solution to just clear the interactions in queue.

Thanks in advance



#emails #queue #Routing #purecloudemails #PureCloudACD #Contactcenteradministration

1. At the top of the script are two variables, 'queueName' and 'dateRange' which are really the only two things in the code you will have to change.  You should change the values between the quotes to match your need.  The currently checked in script deletes from a queue named 'AppFoundry' and a date range between December 1 2019 and January 1 2020.
2. It performs an analytics query to get a batch of 100 queued conversations at a time, so if you have more than a 100 you will have to manually press the 'run' button to run the script until there are no more conversations for that date range.
3. This deletes ALL conversations in a given queue.  The analytics query could be modified to delete certain media types, etc.  You can use the Analytics Query Builder in the Developer Tools to generate a new query body for your needs.
4. There isn't much in the way of error handling as I just use this for quick and dirty clean-up of interactions that I generate when testing use cases.

Hello All

I want to know if there is any way to clear the emails in the queue, i.e., there is a customer with multiple flows and multiple queues and each queue is handled by different agent.
Now, these were set up long back and have been inactive for long time. Today if i add some one the queue, he is seeing all the emails in the queue which were waiting since may be 1000+ hours. i know this behavior is correct and normal.

Is there any way i could clear the emails waiting in the queue. or what i have done is i created another queue and changed the email routing to this flow. In this case i cannot delete the old queue  with an error message - Error deleting the queue( i guess because there are so many emails waiting in this queue)

Is there any way to overcome this or any workaround solution to just clear the interactions in queue.

Thanks in advance



#emails #queue #Routing #purecloudemails #PureCloudACD #Contactcenteradministration

Later when i tried it with different email queues it was working fine.

Thanks for the solution.

1. At the top of the script are two variables, 'queueName' and 'dateRange' which are really the only two things in the code you will have to change.  You should change the values between the quotes to match your need.  The currently checked in script deletes from a queue named 'AppFoundry' and a date range between December 1 2019 and January 1 2020.
2. It performs an analytics query to get a batch of 100 queued conversations at a time, so if you have more than a 100 you will have to manually press the 'run' button to run the script until there are no more conversations for that date range.
3. This deletes ALL conversations in a given queue.  The analytics query could be modified to delete certain media types, etc.  You can use the Analytics Query Builder in the Developer Tools to generate a new query body for your needs.
4. There isn't much in the way of error handling as I just use this for quick and dirty clean-up of interactions that I generate when testing use cases.

Hello All

I want to know if there is any way to clear the emails in the queue, i.e., there is a customer with multiple flows and multiple queues and each queue is handled by different agent.
Now, these were set up long back and have been inactive for long time. Today if i add some one the queue, he is seeing all the emails in the queue which were waiting since may be 1000+ hours. i know this behavior is correct and normal.

Is there any way i could clear the emails waiting in the queue. or what i have done is i created another queue and changed the email routing to this flow. In this case i cannot delete the old queue  with an error message - Error deleting the queue( i guess because there are so many emails waiting in this queue)

Is there any way to overcome this or any workaround solution to just clear the interactions in queue.

Thanks in advance



#emails #queue #Routing #purecloudemails #PureCloudACD #Contactcenteradministration

Later when i tried it with different email queues it was working fine.

Thanks for the solution.

1. At the top of the script are two variables, 'queueName' and 'dateRange' which are really the only two things in the code you will have to change.  You should change the values between the quotes to match your need.  The currently checked in script deletes from a queue named 'AppFoundry' and a date range between December 1 2019 and January 1 2020.
2. It performs an analytics query to get a batch of 100 queued conversations at a time, so if you have more than a 100 you will have to manually press the 'run' button to run the script until there are no more conversations for that date range.
3. This deletes ALL conversations in a given queue.  The analytics query could be modified to delete certain media types, etc.  You can use the Analytics Query Builder in the Developer Tools to generate a new query body for your needs.
4. There isn't much in the way of error handling as I just use this for quick and dirty clean-up of interactions that I generate when testing use cases.

Hello All

I want to know if there is any way to clear the emails in the queue, i.e., there is a customer with multiple flows and multiple queues and each queue is handled by different agent.
Now, these were set up long back and have been inactive for long time. Today if i add some one the queue, he is seeing all the emails in the queue which were waiting since may be 1000+ hours. i know this behavior is correct and normal.

Is there any way i could clear the emails waiting in the queue. or what i have done is i created another queue and changed the email routing to this flow. In this case i cannot delete the old queue  with an error message - Error deleting the queue( i guess because there are so many emails waiting in this queue)

Is there any way to overcome this or any workaround solution to just clear the interactions in queue.

Thanks in advance



#emails #queue #Routing #purecloudemails #PureCloudACD #Contactcenteradministration

Later when i tried it with different email queues it was working fine.

Thanks for the solution.

1. At the top of the script are two variables, 'queueName' and 'dateRange' which are really the only two things in the code you will have to change.  You should change the values between the quotes to match your need.  The currently checked in script deletes from a queue named 'AppFoundry' and a date range between December 1 2019 and January 1 2020.
2. It performs an analytics query to get a batch of 100 queued conversations at a time, so if you have more than a 100 you will have to manually press the 'run' button to run the script until there are no more conversations for that date range.
3. This deletes ALL conversations in a given queue.  The analytics query could be modified to delete certain media types, etc.  You can use the Analytics Query Builder in the Developer Tools to generate a new query body for your needs.
4. There isn't much in the way of error handling as I just use this for quick and dirty clean-up of interactions that I generate when testing use cases.

Hello All

I want to know if there is any way to clear the emails in the queue, i.e., there is a customer with multiple flows and multiple queues and each queue is handled by different agent.
Now, these were set up long back and have been inactive for long time. Today if i add some one the queue, he is seeing all the emails in the queue which were waiting since may be 1000+ hours. i know this behavior is correct and normal.

Is there any way i could clear the emails waiting in the queue. or what i have done is i created another queue and changed the email routing to this flow. In this case i cannot delete the old queue  with an error message - Error deleting the queue( i guess because there are so many emails waiting in this queue)

Is there any way to overcome this or any workaround solution to just clear the interactions in queue.

Thanks in advance



#emails #queue #Routing #purecloudemails #PureCloudACD #Contactcenteradministration

1. At the top of the script are two variables, 'queueName' and 'dateRange' which are really the only two things in the code you will have to change.  You should change the values between the quotes to match your need.  The currently checked in script deletes from a queue named 'AppFoundry' and a date range between December 1 2019 and January 1 2020.
2. It performs an analytics query to get a batch of 100 queued conversations at a time, so if you have more than a 100 you will have to manually press the 'run' button to run the script until there are no more conversations for that date range.
3. This deletes ALL conversations in a given queue.  The analytics query could be modified to delete certain media types, etc.  You can use the Analytics Query Builder in the Developer Tools to generate a new query body for your needs.
4. There isn't much in the way of error handling as I just use this for quick and dirty clean-up of interactions that I generate when testing use cases.

Hello All

I want to know if there is any way to clear the emails in the queue, i.e., there is a customer with multiple flows and multiple queues and each queue is handled by different agent.
Now, these were set up long back and have been inactive for long time. Today if i add some one the queue, he is seeing all the emails in the queue which were waiting since may be 1000+ hours. i know this behavior is correct and normal.

Is there any way i could clear the emails waiting in the queue. or what i have done is i created another queue and changed the email routing to this flow. In this case i cannot delete the old queue  with an error message - Error deleting the queue( i guess because there are so many emails waiting in this queue)

Is there any way to overcome this or any workaround solution to just clear the interactions in queue.

Thanks in advance



#emails #queue #Routing #purecloudemails #PureCloudACD #Contactcenteradministration

1. At the top of the script are two variables, 'queueName' and 'dateRange' which are really the only two things in the code you will have to change.  You should change the values between the quotes to match your need.  The currently checked in script deletes from a queue named 'AppFoundry' and a date range between December 1 2019 and January 1 2020.
2. It performs an analytics query to get a batch of 100 queued conversations at a time, so if you have more than a 100 you will have to manually press the 'run' button to run the script until there are no more conversations for that date range.
3. This deletes ALL conversations in a given queue.  The analytics query could be modified to delete certain media types, etc.  You can use the Analytics Query Builder in the Developer Tools to generate a new query body for your needs.
4. There isn't much in the way of error handling as I just use this for quick and dirty clean-up of interactions that I generate when testing use cases.

Hello All

I want to know if there is any way to clear the emails in the queue, i.e., there is a customer with multiple flows and multiple queues and each queue is handled by different agent.
Now, these were set up long back and have been inactive for long time. Today if i add some one the queue, he is seeing all the emails in the queue which were waiting since may be 1000+ hours. i know this behavior is correct and normal.

Is there any way i could clear the emails waiting in the queue. or what i have done is i created another queue and changed the email routing to this flow. In this case i cannot delete the old queue  with an error message - Error deleting the queue( i guess because there are so many emails waiting in this queue)

Is there any way to overcome this or any workaround solution to just clear the interactions in queue.

Thanks in advance



#emails #queue #Routing #purecloudemails #PureCloudACD #Contactcenteradministration

1. At the top of the script are two variables, 'queueName' and 'dateRange' which are really the only two things in the code you will have to change.  You should change the values between the quotes to match your need.  The currently checked in script deletes from a queue named 'AppFoundry' and a date range between December 1 2019 and January 1 2020.
2. It performs an analytics query to get a batch of 100 queued conversations at a time, so if you have more than a 100 you will have to manually press the 'run' button to run the script until there are no more conversations for that date range.
3. This deletes ALL conversations in a given queue.  The analytics query could be modified to delete certain media types, etc.  You can use the Analytics Query Builder in the Developer Tools to generate a new query body for your needs.
4. There isn't much in the way of error handling as I just use this for quick and dirty clean-up of interactions that I generate when testing use cases.

Hello All

I want to know if there is any way to clear the emails in the queue, i.e., there is a customer with multiple flows and multiple queues and each queue is handled by different agent.
Now, these were set up long back and have been inactive for long time. Today if i add some one the queue, he is seeing all the emails in the queue which were waiting since may be 1000+ hours. i know this behavior is correct and normal.

Is there any way i could clear the emails waiting in the queue. or what i have done is i created another queue and changed the email routing to this flow. In this case i cannot delete the old queue  with an error message - Error deleting the queue( i guess because there are so many emails waiting in this queue)

Is there any way to overcome this or any workaround solution to just clear the interactions in queue.

Thanks in advance



#emails #queue #Routing #purecloudemails #PureCloudACD #Contactcenteradministration

1. At the top of the script are two variables, 'queueName' and 'dateRange' which are really the only two things in the code you will have to change.  You should change the values between the quotes to match your need.  The currently checked in script deletes from a queue named 'AppFoundry' and a date range between December 1 2019 and January 1 2020.
2. It performs an analytics query to get a batch of 100 queued conversations at a time, so if you have more than a 100 you will have to manually press the 'run' button to run the script until there are no more conversations for that date range.
3. This deletes ALL conversations in a given queue.  The analytics query could be modified to delete certain media types, etc.  You can use the Analytics Query Builder in the Developer Tools to generate a new query body for your needs.
4. There isn't much in the way of error handling as I just use this for quick and dirty clean-up of interactions that I generate when testing use cases.

Hello All

I want to know if there is any way to clear the emails in the queue, i.e., there is a customer with multiple flows and multiple queues and each queue is handled by different agent.
Now, these were set up long back and have been inactive for long time. Today if i add some one the queue, he is seeing all the emails in the queue which were waiting since may be 1000+ hours. i know this behavior is correct and normal.

Is there any way i could clear the emails waiting in the queue. or what i have done is i created another queue and changed the email routing to this flow. In this case i cannot delete the old queue  with an error message - Error deleting the queue( i guess because there are so many emails waiting in this queue)

Is there any way to overcome this or any workaround solution to just clear the interactions in queue.

Thanks in advance



#emails #queue #Routing #purecloudemails #PureCloudACD #Contactcenteradministration

1. At the top of the script are two variables, 'queueName' and 'dateRange' which are really the only two things in the code you will have to change.  You should change the values between the quotes to match your need.  The currently checked in script deletes from a queue named 'AppFoundry' and a date range between December 1 2019 and January 1 2020.
2. It performs an analytics query to get a batch of 100 queued conversations at a time, so if you have more than a 100 you will have to manually press the 'run' button to run the script until there are no more conversations for that date range.
3. This deletes ALL conversations in a given queue.  The analytics query could be modified to delete certain media types, etc.  You can use the Analytics Query Builder in the Developer Tools to generate a new query body for your needs.
4. There isn't much in the way of error handling as I just use this for quick and dirty clean-up of interactions that I generate when testing use cases.

Hello All

I want to know if there is any way to clear the emails in the queue, i.e., there is a customer with multiple flows and multiple queues and each queue is handled by different agent.
Now, these were set up long back and have been inactive for long time. Today if i add some one the queue, he is seeing all the emails in the queue which were waiting since may be 1000+ hours. i know this behavior is correct and normal.

Is there any way i could clear the emails waiting in the queue. or what i have done is i created another queue and changed the email routing to this flow. In this case i cannot delete the old queue  with an error message - Error deleting the queue( i guess because there are so many emails waiting in this queue)

Is there any way to overcome this or any workaround solution to just clear the interactions in queue.

Thanks in advance



#emails #queue #Routing #purecloudemails #PureCloudACD #Contactcenteradministration

1. At the top of the script are two variables, 'queueName' and 'dateRange' which are really the only two things in the code you will have to change.  You should change the values between the quotes to match your need.  The currently checked in script deletes from a queue named 'AppFoundry' and a date range between December 1 2019 and January 1 2020.
2. It performs an analytics query to get a batch of 100 queued conversations at a time, so if you have more than a 100 you will have to manually press the 'run' button to run the script until there are no more conversations for that date range.
3. This deletes ALL conversations in a given queue.  The analytics query could be modified to delete certain media types, etc.  You can use the Analytics Query Builder in the Developer Tools to generate a new query body for your needs.
4. There isn't much in the way of error handling as I just use this for quick and dirty clean-up of interactions that I generate when testing use cases.

Hello All

I want to know if there is any way to clear the emails in the queue, i.e., there is a customer with multiple flows and multiple queues and each queue is handled by different agent.
Now, these were set up long back and have been inactive for long time. Today if i add some one the queue, he is seeing all the emails in the queue which were waiting since may be 1000+ hours. i know this behavior is correct and normal.

Is there any way i could clear the emails waiting in the queue. or what i have done is i created another queue and changed the email routing to this flow. In this case i cannot delete the old queue  with an error message - Error deleting the queue( i guess because there are so many emails waiting in this queue)

Is there any way to overcome this or any workaround solution to just clear the interactions in queue.

Thanks in advance



#emails #queue #Routing #purecloudemails #PureCloudACD #Contactcenteradministration

1. At the top of the script are two variables, 'queueName' and 'dateRange' which are really the only two things in the code you will have to change.  You should change the values between the quotes to match your need.  The currently checked in script deletes from a queue named 'AppFoundry' and a date range between December 1 2019 and January 1 2020.
2. It performs an analytics query to get a batch of 100 queued conversations at a time, so if you have more than a 100 you will have to manually press the 'run' button to run the script until there are no more conversations for that date range.
3. This deletes ALL conversations in a given queue.  The analytics query could be modified to delete certain media types, etc.  You can use the Analytics Query Builder in the Developer Tools to generate a new query body for your needs.
4. There isn't much in the way of error handling as I just use this for quick and dirty clean-up of interactions that I generate when testing use cases.

Hello All

I want to know if there is any way to clear the emails in the queue, i.e., there is a customer with multiple flows and multiple queues and each queue is handled by different agent.
Now, these were set up long back and have been inactive for long time. Today if i add some one the queue, he is seeing all the emails in the queue which were waiting since may be 1000+ hours. i know this behavior is correct and normal.

Is there any way i could clear the emails waiting in the queue. or what i have done is i created another queue and changed the email routing to this flow. In this case i cannot delete the old queue  with an error message - Error deleting the queue( i guess because there are so many emails waiting in this queue)

Is there any way to overcome this or any workaround solution to just clear the interactions in queue.

Thanks in advance



#emails #queue #Routing #purecloudemails #PureCloudACD #Contactcenteradministration

1. At the top of the script are two variables, 'queueName' and 'dateRange' which are really the only two things in the code you will have to change.  You should change the values between the quotes to match your need.  The currently checked in script deletes from a queue named 'AppFoundry' and a date range between December 1 2019 and January 1 2020.
2. It performs an analytics query to get a batch of 100 queued conversations at a time, so if you have more than a 100 you will have to manually press the 'run' button to run the script until there are no more conversations for that date range.
3. This deletes ALL conversations in a given queue.  The analytics query could be modified to delete certain media types, etc.  You can use the Analytics Query Builder in the Developer Tools to generate a new query body for your needs.
4. There isn't much in the way of error handling as I just use this for quick and dirty clean-up of interactions that I generate when testing use cases.

Hello All

I want to know if there is any way to clear the emails in the queue, i.e., there is a customer with multiple flows and multiple queues and each queue is handled by different agent.
Now, these were set up long back and have been inactive for long time. Today if i add some one the queue, he is seeing all the emails in the queue which were waiting since may be 1000+ hours. i know this behavior is correct and normal.

Is there any way i could clear the emails waiting in the queue. or what i have done is i created another queue and changed the email routing to this flow. In this case i cannot delete the old queue  with an error message - Error deleting the queue( i guess because there are so many emails waiting in this queue)

Is there any way to overcome this or any workaround solution to just clear the interactions in queue.

Thanks in advance



#emails #queue #Routing #purecloudemails #PureCloudACD #Contactcenteradministration

1. At the top of the script are two variables, 'queueName' and 'dateRange' which are really the only two things in the code you will have to change.  You should change the values between the quotes to match your need.  The currently checked in script deletes from a queue named 'AppFoundry' and a date range between December 1 2019 and January 1 2020.
2. It performs an analytics query to get a batch of 100 queued conversations at a time, so if you have more than a 100 you will have to manually press the 'run' button to run the script until there are no more conversations for that date range.
3. This deletes ALL conversations in a given queue.  The analytics query could be modified to delete certain media types, etc.  You can use the Analytics Query Builder in the Developer Tools to generate a new query body for your needs.
4. There isn't much in the way of error handling as I just use this for quick and dirty clean-up of interactions that I generate when testing use cases.

Hello All

I want to know if there is any way to clear the emails in the queue, i.e., there is a customer with multiple flows and multiple queues and each queue is handled by different agent.
Now, these were set up long back and have been inactive for long time. Today if i add some one the queue, he is seeing all the emails in the queue which were waiting since may be 1000+ hours. i know this behavior is correct and normal.

Is there any way i could clear the emails waiting in the queue. or what i have done is i created another queue and changed the email routing to this flow. In this case i cannot delete the old queue  with an error message - Error deleting the queue( i guess because there are so many emails waiting in this queue)

Is there any way to overcome this or any workaround solution to just clear the interactions in queue.

Thanks in advance



#emails #queue #Routing #purecloudemails #PureCloudACD #Contactcenteradministration

With the Code Editor now gone, what's the alternative to running a script like this to clear a bunch of interactions from a queue?

Thanks

1. At the top of the script are two variables, 'queueName' and 'dateRange' which are really the only two things in the code you will have to change.  You should change the values between the quotes to match your need.  The currently checked in script deletes from a queue named 'AppFoundry' and a date range between December 1 2019 and January 1 2020.
2. It performs an analytics query to get a batch of 100 queued conversations at a time, so if you have more than a 100 you will have to manually press the 'run' button to run the script until there are no more conversations for that date range.
3. This deletes ALL conversations in a given queue.  The analytics query could be modified to delete certain media types, etc.  You can use the Analytics Query Builder in the Developer Tools to generate a new query body for your needs.
4. There isn't much in the way of error handling as I just use this for quick and dirty clean-up of interactions that I generate when testing use cases.

Hello All

I want to know if there is any way to clear the emails in the queue, i.e., there is a customer with multiple flows and multiple queues and each queue is handled by different agent.
Now, these were set up long back and have been inactive for long time. Today if i add some one the queue, he is seeing all the emails in the queue which were waiting since may be 1000+ hours. i know this behavior is correct and normal.

Is there any way i could clear the emails waiting in the queue. or what i have done is i created another queue and changed the email routing to this flow. In this case i cannot delete the old queue  with an error message - Error deleting the queue( i guess because there are so many emails waiting in this queue)

Is there any way to overcome this or any workaround solution to just clear the interactions in queue.

Thanks in advance



#emails #queue #Routing #purecloudemails #PureCloudACD #Contactcenteradministration

Robert,

The code editor was a fortunate tool to take advantage of but it was never meant to be a longer term means to execute code on a daily basis.  In this particular instance there are a couple of options:

1. The code for this example can easily be adapted to run with Node.js.  
2. If you have an IT admin who is good at the command line, then the Genesys Cloud Command Line Interface (CLI) could be used for this.
3. Lastly, there are now in-queue email flows, so you can probably use an in-queue email flow to look at emails that are old/unanswered and use a Data Action to call the Conversations API to "disconnect" those emails.  This might actually be the most foolproof and automatic way to handle things so that someone doesn't have to manually clean things up.

I hope that helps.

With the Code Editor now gone, what's the alternative to running a script like this to clear a bunch of interactions from a queue?

Thanks

1. At the top of the script are two variables, 'queueName' and 'dateRange' which are really the only two things in the code you will have to change.  You should change the values between the quotes to match your need.  The currently checked in script deletes from a queue named 'AppFoundry' and a date range between December 1 2019 and January 1 2020.
2. It performs an analytics query to get a batch of 100 queued conversations at a time, so if you have more than a 100 you will have to manually press the 'run' button to run the script until there are no more conversations for that date range.
3. This deletes ALL conversations in a given queue.  The analytics query could be modified to delete certain media types, etc.  You can use the Analytics Query Builder in the Developer Tools to generate a new query body for your needs.
4. There isn't much in the way of error handling as I just use this for quick and dirty clean-up of interactions that I generate when testing use cases.

Hello All

I want to know if there is any way to clear the emails in the queue, i.e., there is a customer with multiple flows and multiple queues and each queue is handled by different agent.
Now, these were set up long back and have been inactive for long time. Today if i add some one the queue, he is seeing all the emails in the queue which were waiting since may be 1000+ hours. i know this behavior is correct and normal.

Is there any way i could clear the emails waiting in the queue. or what i have done is i created another queue and changed the email routing to this flow. In this case i cannot delete the old queue  with an error message - Error deleting the queue( i guess because there are so many emails waiting in this queue)

Is there any way to overcome this or any workaround solution to just clear the interactions in queue.

Thanks in advance



#emails #queue #Routing #purecloudemails #PureCloudACD #Contactcenteradministration

Why not build a quick bot that could ask for the queue and date range and then runs the API to delete them?  

Robert,

The code editor was a fortunate tool to take advantage of but it was never meant to be a longer term means to execute code on a daily basis.  In this particular instance there are a couple of options:

1. The code for this example can easily be adapted to run with Node.js.  
2. If you have an IT admin who is good at the command line, then the Genesys Cloud Command Line Interface (CLI) could be used for this.
3. Lastly, there are now in-queue email flows, so you can probably use an in-queue email flow to look at emails that are old/unanswered and use a Data Action to call the Conversations API to "disconnect" those emails.  This might actually be the most foolproof and automatic way to handle things so that someone doesn't have to manually clean things up.

I hope that helps.

With the Code Editor now gone, what's the alternative to running a script like this to clear a bunch of interactions from a queue?

Thanks

1. At the top of the script are two variables, 'queueName' and 'dateRange' which are really the only two things in the code you will have to change.  You should change the values between the quotes to match your need.  The currently checked in script deletes from a queue named 'AppFoundry' and a date range between December 1 2019 and January 1 2020.
2. It performs an analytics query to get a batch of 100 queued conversations at a time, so if you have more than a 100 you will have to manually press the 'run' button to run the script until there are no more conversations for that date range.
3. This deletes ALL conversations in a given queue.  The analytics query could be modified to delete certain media types, etc.  You can use the Analytics Query Builder in the Developer Tools to generate a new query body for your needs.
4. There isn't much in the way of error handling as I just use this for quick and dirty clean-up of interactions that I generate when testing use cases.

Hello All

I want to know if there is any way to clear the emails in the queue, i.e., there is a customer with multiple flows and multiple queues and each queue is handled by different agent.
Now, these were set up long back and have been inactive for long time. Today if i add some one the queue, he is seeing all the emails in the queue which were waiting since may be 1000+ hours. i know this behavior is correct and normal.

Is there any way i could clear the emails waiting in the queue. or what i have done is i created another queue and changed the email routing to this flow. In this case i cannot delete the old queue  with an error message - Error deleting the queue( i guess because there are so many emails waiting in this queue)

Is there any way to overcome this or any workaround solution to just clear the interactions in queue.

Thanks in advance



#emails #queue #Routing #purecloudemails #PureCloudACD #Contactcenteradministration