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  • 1.  Changing alert tones

    Posted 11-14-2019 03:07
    Hello Team,

    Just wondering is it possible to change the system alert tones (the default tone) for alerting the agent using WebRTC phones?

    If yes could anyone guide me with this. 

    Thanks

    #Telephony​ #Calls,voicemail,andinbox ​#Alerts #alerting #RIngtones #purecloud​
    #Telephony

    ------------------------------
    Teja Darbha
    Jathwa Technology Solution
    teja.darbha@jathwa.com
    Riyadh Saudi Arabia
    ------------------------------


  • 2.  RE: Changing alert tones

    GENESYS
    Posted 11-20-2019 15:35
    No, that is not an option.

    ------------------------------
    George Ganahl GCP (PureCloud) ICCE
    Principal Technology Consultant
    Genesys
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    Original Message


  • 3.  RE: Changing alert tones

    Posted 11-29-2019 19:39
    There is an idea for this:
    https://purecloud.ideas.aha.io/ideas/CLINB-I-270

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    Paulo Mesquita
    Spark NZ Trading
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    Original Message


  • 4.  RE: Changing alert tones

    Posted 12-03-2019 06:45
    Hello Paulo,

    Thank you i have submitted my vote. hope it would be soon available.

    Regards

    ------------------------------
    Teja Darbha
    Jathwa Technology Solution
    teja.darbha@jathwa.com
    Riyadh Saudi Arabia
    ------------------------------

    Original Message


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