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Bot Flows in the Interactions Performance View

  • 1.  Bot Flows in the Interactions Performance View

    Posted 11-02-2021 10:58
    Edited by Peter Stoltenberg 11-02-2021 12:12
    Hi all,

    I am working on building out a chat bot and within the Chat Architect flow, I am transferring to a Bot Flow to collect some input, and then I am transferring back to the Chat Flow, then transferring to queue. I noticed that when I review the interaction in Interactions Performance View, the Bot Flow does not show up in the the "flows" column. Have other folks noticed this, and is this expected behavior?

    #bot
    #performanceviews
    #Reporting
    #Routing(ACD/IVR)

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    Peter Stoltenberg
    Avtex Solutions, LLC
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