Genesys Cloud - Main

 View Only

Discussion Thread View

Bot Flows in the Interactions Performance View

  • 1.  Bot Flows in the Interactions Performance View

    Posted 11-02-2021 10:58
    Edited by Peter Stoltenberg 11-02-2021 12:12
    Hi all,

    I am working on building out a chat bot and within the Chat Architect flow, I am transferring to a Bot Flow to collect some input, and then I am transferring back to the Chat Flow, then transferring to queue. I noticed that when I review the interaction in Interactions Performance View, the Bot Flow does not show up in the the "flows" column. Have other folks noticed this, and is this expected behavior?


    Peter Stoltenberg
    Avtex Solutions, LLC

Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources