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Administrative ability to require WebRTC Media Helper - Rollout Paused

  • 1.  Administrative ability to require WebRTC Media Helper - Rollout Paused

    GENESYS
    Posted 03-15-2023 09:42
    Edited by David Van Milligan 03-15-2023 14:39

    The feature rollout temporarily paused while we resolved recent reports of WebRTC SDK related errors in specific embedded application scenarios. Media helper was not the cause of these errors but the feature relies on the new SDK to prevent a benign UI error. We will begin enabling the feature in limited regions in the coming weeks. Those interested in using the Media Helper today can request beta access from your channel manager. 


    #SystemAdministration
    #Telephony

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    David Van Milligan
    Genesys - Employee Sr. Product Manager
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  • 2.  RE: Administrative ability to require WebRTC Media Helper - Rollout Paused

    GENESYS
    Posted 03-22-2023 08:49
    Edited by David Van Milligan 03-29-2023 08:57

    The require WebRTC Media Helper feature has been enabled in Seoul. The remaining regions will receive the feature sequentially over the next 30 days.



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    David Van Milligan
    Genesys - EmployeesSr. Product Manager
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  • 3.  RE: Administrative ability to require WebRTC Media Helper - Rollout Paused

    Posted 04-04-2023 13:21

    Hi David,

    We were considering enabling this as Beta in our PROD environment (US East), but seeing that it is coming we may wait. Any ideas when the US East will get it?

    Thanks!



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    Mladen Pauler
    Alight Solutions LLC
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  • 4.  RE: Administrative ability to require WebRTC Media Helper - Rollout Paused

    Posted 04-19-2023 12:46

    Hi David...

    Can you let us know when this will be enabled for the cac1 (Canada) region?  We're pretty much at the 30 day mark and I'm wondering if we're just last or if there are updated timelines.



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    Scott Montague
    Rogers Communications
    Canada
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  • 5.  RE: Administrative ability to require WebRTC Media Helper - Rollout Paused

    GENESYS
    Posted 04-26-2023 18:01

    We will begin enabling the feature in the APAC region on April 30th. The remaining regions will receive the feature later in May.



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    David Van Milligan
    Genesys - Employees Sr. Product Manager
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  • 6.  RE: Administrative ability to require WebRTC Media Helper - Rollout Paused

    GENESYS
    Posted 05-03-2023 08:36
    Edited by David Van Milligan 05-03-2023 12:06

    Require Media Helper feature rollout is planned to begin in APAC regions beginning 5/15.



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    David Van Milligan
    Genesys - Employees Sr. Product Manager
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  • 7.  RE: Administrative ability to require WebRTC Media Helper - Rollout Paused

    Posted 05-11-2023 13:33

    Hi David!

    Do we have a date for the other regions (such as CAC1)?  If not, when might we know?

    Scott



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    Scott Montague
    Rogers Communications
    Canada
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  • 8.  RE: Administrative ability to require WebRTC Media Helper - Rollout Paused

    GENESYS
    Posted 05-11-2023 13:43

    Hi Scott,

    The current schedule is EMEA on the 15th, remaining regions the week of the 22nd. 

    Regards,



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    David Van Milligan
    Genesys - Employees Sr. Product Manager
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  • 9.  RE: Administrative ability to require WebRTC Media Helper - Rollout Paused

    GENESYS
    Posted 05-17-2023 09:00
    Edited by David Van Milligan 05-17-2023 12:48

    The feature is scheduled for enablement in APAC and EMEA beginning on 5/22, pending a web directory update.



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    David Van Milligan
    Genesys - Employees Sr. Product Manager
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  • 10.  RE: Administrative ability to require WebRTC Media Helper - Rollout Paused

    Posted 05-22-2023 05:03

    Hi David,

    I cannot see Helper config in Media section yet.
    Is it active in prod or beta program?

    Thanks,
    Guchan



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    Guchan Erzorlu
    Call Center Resources Dan. A.S
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  • 11.  RE: Administrative ability to require WebRTC Media Helper - Rollout Paused

    GENESYS
    Posted 05-22-2023 15:59

    The required web directory update was postponed pending ongoing QA validation. As a result enablement of the Require WebRTC Media Helper has been delayed until further notice. 



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    David Van Milligan
    Genesys - Employees Sr. Product Manager
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  • 12.  RE: Administrative ability to require WebRTC Media Helper - Rollout Paused

    GENESYS
    Posted 05-24-2023 12:20

    The required web-directory update has been released globally. Enablement of the Require WebRTC Media Helper feature will resume this evening, beginning in APAC. The remaining regions will be enabled in the next 1-2 weeks.



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    David Van Milligan
    Genesys - Employees Sr. Product Manager
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