Genesys Cloud CX

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  • 1.  Outbound Email campaign

    Posted 12-03-2019 08:09

    Hope all are doing good

    Is there any feature in Purecloud that can initiate Outbound Email campaign? Agent less or preview Campaign any thing.

    If not in Purecloud, Is there any thing in app foundry that could help in building this.

    Thank you

    #purecloudemails  #Outbound #emails #Agentless #Integrations #Interactionrouting(ACD) #Apps ​​​​​​​​

    Teja Darbha
    Jathwa Technology Solution
    Riyadh Saudi Arabia

  • 2.  RE: Outbound Email campaign

    Posted 12-04-2019 10:37
    Not at this time, but it is a capability we are planning to add. You can request new features via our community

    Lucie DeCristofaro
    Genesys - Employees

  • 3.  RE: Outbound Email campaign

    Posted 07-07-2021 00:21
    Hello, is there any update on the plan of adding the agentless Outbound Email?

    Dennies Salenga

  • 4.  RE: Outbound Email campaign

    Posted 07-08-2021 01:44
    Still in the oven.  I hope to see something by Q3, but not exactly holding my breath.

    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect