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  • 1.  Starting Menu Question(s)

    Posted 01-20-2020 09:55
    Hi all, I've been tasked with streamlining our Customer Service Centre intro. Currently it has a welcome message and six Press 'No.' for 'option 1, option 2 etc', which then sends the caller off to a flow and into queue.

    I need to remove all six options and present an intro message which then puts the caller directly into the queue.

    I end up with a validation error as no DTMF is selected (i don't want one) or speech recognition isn't switch on (don't want this either).

    I feel the problem is the fact I have Main Menu as my root, but no sure how this should be setup.

    Cheers in advance :)

    Laurie
    #ArchitectureandDesign

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    Laurie Cochrane
    Fat Face Ltd
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  • 2.  RE: Starting Menu Question(s)

    Posted 01-20-2020 10:08
    You are on the right track.  Add the Transfer to ACD in a new Task and then use that as the Starting Task.  You can still add the welcome message to that.


    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Starting Menu Question(s)

    Posted 01-20-2020 10:19

    Thanks for the response Robert, how do I make the Transfer to ACD a Starting Task.?

     

     

    ��

     

    Laurie Cochrane

     

    Technical Operations Lead

    Fat Face Ltd

     

    Email: Laurie.Cochrane@Fatface.com

    Mob: 07554456092

    Tel: 02392 441155

    Web: www.fatface.com

     

     




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    Original Message


  • 4.  RE: Starting Menu Question(s)

    Posted 01-20-2020 23:14
    Once you have created a new task on the left-hand side, there is a button that says "make this starting task".  In the task, all you need is the Transfer to ACD.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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