Hello! We're looking for some insights on how agents provide feedback to their managers / supervisors after interactions.
We're hoping to interview a handful of agents and supervisors for about 20-30 minutes.
If you might have some agents or supervisors who'd be interested,I'd love to speak with them.
My direct email is leor.grebler@genesys.com. (I'm a product manager on the WEM team, looking after how we integrate AI-based predictions into our offerings.)
#Contactcenteragents#Ideasandfeedback
#Interactions#Contactcentermanagers
#QualityManagement#Roadmap/NewFeatures------------------------------
Leor Grebler
Genesys - Employees
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