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  • 1.  Can we Archive calls based on Wrap up code

    Posted 03-27-2015 14:50
    Hell All, I have a specific requirement not to purge calls that are legal . There is no separate workgroup or list of agents who handle this type of calls. How can I create a retention policy not to purge such type of calls. Any suggestions.


  • 2.  RE: Can we Archive calls based on Wrap up code

    Posted 04-03-2015 13:01
    Hi, You can set Attribute or Interaction Attributes to the Records as recording attribute by initiation policy. In the retention policy you can select and set storage to another location.


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