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  • 1.  Agent Overview missing statistics column after upgrade to 15.2.14

    Posted 10-12-2015 12:14
    Agent Overview missing statistics column after upgrade to from version 3.9. Hello, I'm a sys admin at a company in sweden using telemarketing to sell and raise awareness of our services and products. We recently upgraded ININ to 2015R2 from the older version 3 of the software suite. The new GUI looks much nicer, good work ININ! :) After the upgrade we cannot seem to find a couple of columns in the Agent Overview view of Business Manager. The specific field we are missing is "Successes (Current Shift)". It is, seemingly, nowhere to be found. A significant part of our workflow implements that column to keep track of, and encourage, our salesforce. We have the "Agent Overview" on a couple of big screens so that everybody can see who has made how many sales calls. The salesforce uses this to see how far ahead or behind they or of each other. Is there anyway to get that field back? Is it hiding behind some checkbox of admin rights? Are there any other solutions for our use case?
    Are we searching in the wrong application, as in the infomration is not i Business manager anymore? Do we have the right version of the suite, is this present in the newest version? Possibilities of custom solutions? I have heard the name Marquee server, and that it is tricky to use.
    Here is a screenshot of what we had, and would wwant to have in the newer version. [ATTACH]690[/ATTACH]

  • 2.  RE: Agent Overview missing statistics column after upgrade to 15.2.14

    Posted 10-12-2015 13:38
    2015 has a more granular rights configuration option so you are probably missing the new rights. In the user's container select the security tab and then click the access control button. In the access control popup menu scroll down to the workgroups heading. Here you need to make sure the Statistics checkbox is checked for any workgroups you want the users to see the statistics for the workgroup.

  • 3.  RE: Agent Overview missing statistics column after upgrade to 15.2.14

    Posted 10-14-2015 14:39
    Basically, when Dialer went from 3.0 to 4.0 and Interaction Supervisor to IC Business Manager plug-ins, they decided to change which stats are exposed in the View. Those statistics are still available through IceLib, if you want to write your own custom view. Development is tracking demand for those statistics to be brought back into the Agent Overview view in ICBM. So far, not much demand. You should open a Support case to get your request officially tracked in the system.

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