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Originally posted by whynot007;34631Hi guys,
How can we Display the DNIS that Customer dialed in the agent's Interaction Desktop?
We tried creating a new columnt with the following attributes but we do not see anything even though the appropriate rights were given to the Agent:
Eic_CalledTn, Eic_LocalTnRaw, Eic_AniDnisString...
If i right click the interaction and click on properties -> Log, we can see both ANI and DNIS there, but we want to Display this in a column on the agents client.
Which Attribute stores the number that the Customer dialed and can this even be passed to the Client?
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