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Originally posted by kjstech;31481I think my concern was what if it was an environmental (hurricane/power/heat/isp) issue that took the remote office offline. Would HQ try to switch over to a non-existent server at that time and we would be completely down? I'm thinking hopefully not, going by your description that the DR side monitors the HQ - not the other way around.
Originally posted by MarkT;31488
As far as your phones go do you have a SIP proxy sitting between the CIC servers and the phones or do the phones register directly to the CIC servers? What make and model of phones are you using? Are you using TCP or UDP for the station connection? Have you compared the configuration between the phone that always handles the switch and the phone that does not? What I have seen is that when you use SIP via UDP when you are on the backup server the phone will always try the primary server and have to wait for the timers to expire before it tries the second server. By default this is something like 15 seconds of silence the agent will hear before they should start hearing ring back. In our 3.0 environment we used UDP for the station connections so we put a SIP proxy between the stations and the server. The SIP proxy keeps track of which server is active so we didn't have the big delay you talk of. There is some tuning you can do to allow switchover to work without a SIP proxy. I believe there is a technical reference document on the support site on how to configure your phones.
Originally posted by kjstech;31474Ok I'm not sure how those parameters would apply here because though both Switchover NetTest A and Switchover NetTest B options you describe state "WAN environments"... they also state "IP address of a computer on the same network segment".
Well in a WAN if you have a HQ office and a DR office, obviously they are not going to be on the same network segment.
Originally posted by GGanahl;31487Sorry - I should have explained what the help means :-)
SwitchoverNetTestA will have an IP Address of an endpoint on the same LAN as the DR server.
SwitchoverNetTestB will have an IP address of an endpoint on the same LAN as the HQ server.
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