As some of our Workgroups are 100% serviced at one location, we need to have the ability to play the emergency prompt and disconnect calls that are currently in the workgroup waiting for an agent, if one location is down.
In attendant, i do not see a way to add any logic or fire a handler after the call is sent into the queue. just a Queue Audio, and Queue Menu, which means caller interaction.
Any thoughts on how to accomplish this?
So far i've been thinking:
1. set structured parameter "Emergency" with Queue Name = 1
2. have a handler check for that and set a custom attribute to an interaction: Cust_Attrib_emergency = 1
3. have a logical transfer that says: if Cust_Attrib_Emergency=1 then, play audio and hang up.
But, I don't have a way to do #2 and #3 every X seconds after the call is transferred to the queue.