PureConnect

 View Only

Discussion Thread View
  • 1.  Dialer - Tips and Tricks with Policy and Rule Sets

    Posted 04-21-2017 00:40
    Hi Everyone! It would be great to share some policy or rule sets that everyone has created based on contact lists. Anyone have anything cool they could share? :cool: :D


  • 2.  RE: Dialer - Tips and Tricks with Policy and Rule Sets

    Posted 04-24-2017 13:50
    It might be easier to ask how to do something and people can tell you how they would do it. Really with policies and rules you can so much there might be a ton of stuff people are doing that doesn't really provide any value to what you are trying to do.


  • 3.  RE: Dialer - Tips and Tricks with Policy and Rule Sets

    Posted 04-25-2017 21:42
    Originally posted by MarkT;35211
    It might be easier to ask how to do something and people can tell you how they would do it. Really with policies and rules you can so much there might be a ton of stuff people are doing that doesn't really provide any value to what you are trying to do.
    I'm thinking it might help to stimulate the thought process behind the huge possibilities with policies and rule sets. I.e. Sending automated SMS to contact list based on the phone number type reaching maximum allowed dials.


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources