PureConnect

 View Only
Discussion Thread View

Call in behalf of a workgroup by clicking a url/link

  • 1.  Call in behalf of a workgroup by clicking a url/link

    Posted 05-11-2016 11:11
    Hi together, we have a customer request to check the possibility to click a link in a Webpage that is initiating a call in IC Client and to call in behalf of a workgroup. Something like that: tel:+49-1234-5678%TEST_Workgroup A link with tel:+49-1234-5678 is working fine but every time a got the selection poup to choose the workgroup. So how the hell I got the Workgroup defined? We are currently on CIC 4.0 Su5. Planned to go to CIC 2016 R3 soon. BR, Robert


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources