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  • 1.  Interaction Connect integration with CRM

    Posted 02-13-2018 13:20
    Dear All, We have CRM integration with PureConnect using HTTP form, as default when the call routed to an agent, his screen will pop up with CRM customer info screen. My question is in this scenario we have 2 different screens(CRM & Interaction Connect), is there availability to embed CRM HTTP form inside Interaction Connect interface? So everything will be in single interface :) Thanks & Best Regards, Youssef Atef

  • 2.  RE: Interaction Connect integration with CRM

    Posted 03-29-2018 02:56


    Did you get the answer? please share the details if you get that.

    Md. Meraj Ahmed
    The Customer Experience Lab

  • 3.  RE: Interaction Connect integration with CRM

    Posted 04-03-2018 10:12

    You have to develop an Interaction Connect Add-In. 

    You can see the documentation in

    Interaction Connect Add-ins
    Inin remove preview
    Interaction Connect Add-ins
    In the Conceptual Content section, you'll find a high-level overview of how and when to use the Interaction Connect Add-in API to create add-ins and perform common functions such as creating a view and watching a queue. It also includes information about the basic requirements, as well as guidelines for deploying add-ins.
    View this on Inin >


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