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Originally posted by MarkT;35116I don't believe logical transfers allow you to do string mid. I'm pretty sure you will have to build a handler to do this. I'm curious what are you using the central office code for routing? I have seen people do things based on area code but I don't think I have ever seen anyone do routing on the CO code.
Originally posted by GGanahl;35122You could use the CustomIncomingCall handler to analyze the ANI and set the Eic_AttDynamicWorkgroupName attribute with the name of the desired Workgroup Queue, then in the Group Transfer action in Attendant use that option to set the group name.
Originally posted by Hudson;35111Example: ANI: 717-123-4567. Is there a way to take the 123 from the ANI and use it in a logical transfer?
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