A place to ask questions, connect with others, and stay in the know
Originally posted by Youssef.Atef;36370Hi Ryan,
Thanks for your reply. I'm using Ver 2017R4 and I checked the reference (https://help.genesys.com/cic/desktop/printables/administrator_help.pdf) for the parameter you mention but I couldn't found it. Appreciate to share any reference you have for this parameter or where can I found IC-137205 ? also is it possible to have a service level equation in ICBM to be out of the box (ex: Target Answered / Total Offered - Target Aband) ?
Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources
Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.