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Originally posted by cbowen13;36864Tryin to configure a Voice mail for a work group. in the workgroup properties under the files tab i supply a .wav file but i never get the custom message. what do i need to do to get this working?
Originally posted by GGanahl;36882Ok. That should be working just by setting the file.
The other questions and advice still apply.
Originally posted by cbowen13;36885Yeah i know .... that is what i thought. it should just work with supplying the .wav file.
Originally posted by GGanahl;36888Only as long as the other factors are correct. For example, if the .wav is not the right audio format, it won't play.
Start with the TSServer log and see if the system is trying to play the configured .wav when a call goes to the workgroup voicemail.
(I'm presuming calls do go to the workgroup voicemail, and you are ble to leave voice messages in the workgroups mailbox...is that correct? Voicemails are able to be left, and show up in the workgroup's mailbox, even though the correct voicemail greeting does not play?)
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