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  • 1.  Attribute Tagging

    Posted 07-21-2017 14:42
    Somewhat new to designer and handlers. I am trying to create a attribute to tag direction of calls say (inbound or outbound) and apply that attribute to a custom column for Interaction Desktop or ICBM to easily see what calls are inbound and what calls are outbound more easily than looking at To/From in name column which can not be sorted correctly.

  • 2.  RE: Attribute Tagging

    Posted 02-24-2023 17:30

    Hi Community :-D

    I don't know if it's the same question, but I'm dealing with Knowledge Workbanch V2, I have a customer testing and loving the use, but he asked me for support to qualify not by queues as is the default, I would like to qualify by (SKILL) once they work with expert teams, can you tell me if it's possible friends?

    help me! please!


    #knowlodgeWorkbenchV2 #GenesysCloud #GenesysCloudCX #genesysbrazil 

    Rita Henllembart, COPC®
    Customer Success Manager (CSM) / Consulting Solutions Specialist
    Coddera Software Ltda

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