Somewhat new to designer and handlers. I am trying to create a attribute to tag direction of calls say (inbound or outbound) and apply that attribute to a custom column for Interaction Desktop or ICBM to easily see what calls are inbound and what calls are outbound more easily than looking at To/From in name column which can not be sorted correctly.

Hi Community :-D

I don't know if it's the same question, but I'm dealing with Knowledge Workbanch V2, I have a customer testing and loving the use, but he asked me for support to qualify not by queues as is the default, I would like to qualify by (SKILL) once they work with expert teams, can you tell me if it's possible friends?

help me! please!

Thanks

#knowlodgeWorkbenchV2 #GenesysCloud #GenesysCloudCX #genesysbrazil 

------------------------------
Rita Henllembart, COPC®
Customer Success Manager (CSM) / Consulting Solutions Specialist
Coddera Software Ltda
------------------------------

Original Message:
Sent: 07-21-2017 14:41
From: A Contributor
Subject: Attribute Tagging

Somewhat new to designer and handlers. I am trying to create a attribute to tag direction of calls say (inbound or outbound) and apply that attribute to a custom column for Interaction Desktop or ICBM to easily see what calls are inbound and what calls are outbound more easily than looking at To/From in name column which can not be sorted correctly.