Three things here. First, you need to make sure the skill Clinic_Name exist. Second, you will need to create a new column called Eic_ACDSkills so it can show up as a column in ICBM. Lastly, in Attendant, make sure you have the first check box checked in the Workgroup Transfer Advanced Options for Skills to Use. What I like to do in this case is a handler that looks at the DNIS, looks up the skill in a Table, then assigns that skill to Eic_ATTDynamicWorkgroupSkills.