View Only

Discussion Thread View

Response Management Adaptive Messages

  • 1.  Response Management Adaptive Messages

    Posted 09-29-2015 18:02
    Does anyone know if the response management can use adaptive text to show appropriate messages based on what the user has in the interaction? For instance, can a chat session tell what the "customer" has typed then show the agent the list of possible responses based on particular key words? Ang

Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources