More information: client upgraded about a year ago, after the upgrade a few users could not be searched on in ICBM for recordings (their names disappeared). They were deleting the users and re-adding them. Now we are going into that individuals table and setting them from active 0 back to active 1 - that is only lasting a day or two, then I have to go back and do the SQL update again. They are re-indexing on Sunday nights, but the last time this was fixed in SQL was Wednesday, they people were there on Thursday, then gone again on Friday, so I do not feel that the re-indexing on Sunday is causing it, as they were there and then gone again before the issue happened again. I am getting ready to run the update once more, and I am opening a case with ININ.