Hi Everyone, I need a way to copy some attribute information from callback (created in attendant) to it's associated call. I know how to copy information from original call to callback request in 2 ways (via customization point or "Eic_AttrCallbackCopyAttributes" pipe delimited list), but have no clue on how to pass callback attribute value to it's associated outbound call. Any help is appreciated. Alex.

Why are you trying to copy attributes from the callback to the outbound call? I assume you want attributes to be captured for Interaction Recorder logging?

Originally posted by MarkT;33489
Why are you trying to copy attributes from the callback to the outbound call? I assume you want attributes to be captured for Interaction Recorder logging?

I need it for CRM integration (via SOAP). Customer wants to see interaction's Recording ID in CRM activity record. I do it a normal way (via CustomCallDisconnect handler) for regular call, but not for callback request. CB request does not contain Recording ID, so after CB is disconnected, I cannot fire out a SOAP with requested info. I need a trigger (I guess, a custom created attribute) for CB associated outbound call to use CustomCallDisconnect handler and send a SOAP request to CRM.