Hi Team

We are trying to configure the interaction optimizer for the first time, However, we encountered an issue with the schedule unit configuration. when trying to add the target workgroups in the service goal container "there are some workgroups not appear ", All permissions and licenses have been assigned the user we are using in ICBM along with the admin rule.

Kindly see the below:

#WEM/Optimizer

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Sajed Salah
Fourth Dimension Systems LLC
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Hi Sajed - Have you validated this item in Role Configuration > Security > Access Control ?

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Raymond Hicks
Sutter Health
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Original Message:
Sent: 01-10-2022 05:59
From: Sajed Salah
Subject: Workgroups not appear

Hi Team

We are trying to configure the interaction optimizer for the first time, However, we encountered an issue with the schedule unit configuration. when trying to add the target workgroups in the service goal container "there are some workgroups not appear ", All permissions and licenses have been assigned the user we are using in ICBM along with the admin rule.

Kindly see the below:

I think the issue because there are some old Scheduling Unit can't delete and can't change any thing on there Scheduling Unit, kindly see the below photos:

Please advice?

#WEM/Optimizer

------------------------------
Sajed Salah
Fourth Dimension Systems LLC
------------------------------

Thank you Raymond

Already the account have permission but the issue the other schedule unit:


------------------------------
Sajed Salah
Fourth Dimension Systems LLC
------------------------------

Original Message:
Sent: 01-14-2022 12:23
From: Raymond Hicks
Subject: Workgroups not appear

Hi Sajed - Have you validated this item in Role Configuration > Security > Access Control ?

------------------------------
Raymond Hicks
Sutter Health

Original Message:
Sent: 01-10-2022 05:59
From: Sajed Salah
Subject: Workgroups not appear

Hi Team

We are trying to configure the interaction optimizer for the first time, However, we encountered an issue with the schedule unit configuration. when trying to add the target workgroups in the service goal container "there are some workgroups not appear ", All permissions and licenses have been assigned the user we are using in ICBM along with the admin rule.

Kindly see the below:

I think the issue because there are some old Scheduling Unit can't delete and can't change any thing on there Scheduling Unit, kindly see the below photos:

Please advice?

#WEM/Optimizer

------------------------------
Sajed Salah
Fourth Dimension Systems LLC
------------------------------