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  • 1.  WWE - Screen Pop using self signed certificate

    Posted 07-20-2021 09:57
    Need help with the below screen pop (attached data) setup.

    ―WWE's Custom Integration Web Page sends HTTPS POST request to our thick client (.Net application) on localhost ( and a configurable pre-defined static port 5050. 

    ―The JSON body contains a predefined list of attributes collected via the interaction.

    ―Self-signed certificate should be installed on each agent machine or each VDI instance.

    If we use a Self-signed certificate we will need 4000 certificates created. Can Genesys instead provide a standard certificate?

    What is the recommended approach to rolling out certificates to 4000+ agents across geographies?

    Vikas Prasad
    Macy's Merchandising Corporation

  • 2.  RE: WWE - Screen Pop using self signed certificate

    Top 25 Contributor
    Posted 07-20-2021 12:55

    I believe WWE is part of the Genesys Engage product line. This forum is for the PureConnect product. Please post your question in the dedicated Genesys Engage forum, where I am sure you will find someone willing to assist you.


    Paul Simpson
    Senior Technical Instructor