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  • 1.  How should I best prepare for the CIC Core exam?

    Posted 09-22-2021 08:29
    I am preparing for CIC core specialist certification exam. How should I best prepare for the exam? If someone has relevant documents and study material specific to the exam do let me know.

    Anjali Anand
    Pitney Bowes Inc.

  • 2.  RE: How should I best prepare for the CIC Core exam?

    Top 25 Contributor
    Posted 09-22-2021 15:47

    The only way to obtain the documents / study materials (as well as being the best way to prepare!) is to take the relevant training from Beyond. In the case of Core, that is "CIC Administration" and "Configuring Call Flows".

    Both of these are available as self-study or Instructor-Led. They also form part of the ICCS Intensive class, if you are continuing to that certification.

    Any official materials you obtain that do not come directly from Beyond are probably pirated and, given that this is an official Genesys forum.....!

    Further details on these classes can be found here and here, whilst details on the Intensive class are available here.


    Paul Simpson
    Senior Technical Instructor

  • 3.  RE: How should I best prepare for the CIC Core exam?

    Posted 09-23-2021 08:40
    Hi Anjali

    Thanks for the message.

    All of our Certification preparation material is avaible at the following Links

    Genesys Technical Certification Guide


    Taking a Certification Exam


    Claiming Your Digital Badge


    Hope this helps and Good luck with the exam

    Genesys - Employees