View Only
Discussion Thread View
  • 1.  SMS Text issue

    Posted 05-16-2022 20:04
    Currently have callback (ID1) interaction making auto outbound call, but when machine answers, I trans the outbound call (ID2) to a pre recorded message. How can I send a SMS message without messing up the retry on the Callback. When I do it this way the Callback seems to close every time. Right the SMS is being done in a seperate handler, but using interaction ID 1 to make the SMS send. How do I create a separate interaction id for the SMS?

    Richard Smidt
    Smart Start, Inc

  • 2.  RE: SMS Text issue

    Posted 05-17-2022 09:42
    You can use the 'Create Generic Object' step in the 'Generic Object' tab of toolsteps.  This gives you a valid Interaction to work with, since you are just looking to send SMS, there's no need for the interaction to be a 'call', any form of interaction will work.   Just specify the queue to create the object on, then disconnect it when finished sending the SMS.

    Paul Reininger
    Avtex Solutions, LLC