Genesys Cloud CX

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  • 1.  no other value field in trunk callID

    Posted 2 days ago
    Dears

    I would like to ask how can i add a non E.164 in call id for trunk is that possible, I found some other environments contain this option in my environment its not included,

    my question is how can i add this field in call id in trunk configuration, I attached an picture for the available option in our trunk configuration.

    give me a hand please.

    #ArchitectureandDesign
    #Routing(ACD/IVR)

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    Mohannad haddad
    Fourth Dimension Systems LLC
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  • 2.  RE: no other value field in trunk callID

    Posted 2 days ago
    Depending on what you're actually trying to achieve you could just use that SIP URI option - but you should check with your carrier first that it would be supported.

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    Vaun McCarthy
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