This post was removed

Hello Marcela,

Could the settings on the session 1 recording be adjusted so we can download the files? Session 2 allows downloading but 1 doesn't. I'd like to make these demos readily available in our demo library so that our business stakeholders can more easily find them. 

Thanks!

------------------------------
Casey Ramirez
Humana Inc.
Strategy Advancement Advisor
------------------------------

+1  . As Marcela wrote, it would be great if we can download session 1 as 2, as well the rest coming tomorrow

Thanks

Alberto

------------------------------
Alberto Sagredo
Genesys - Employees
------------------------------

Original Message:
Sent: 04-27-2022 09:57
From: Casey Ramirez
Subject: Watch On Demand! | Genesys Cloud WEM: Bi-Weekly Customer Demo Series - Sessions 1 & 2

Hello Marcela,

Could the settings on the session 1 recording be adjusted so we can download the files? Session 2 allows downloading but 1 doesn't. I'd like to make these demos readily available in our demo library so that our business stakeholders can more easily find them.

Thanks!

------------------------------
Casey Ramirez
Humana Inc.
Strategy Advancement Advisor

Thanks for letting us know, @Alberto Sagredo and @Casey Ramirez! We seem to be having some technical issues with the recordings on Zoom, but we're working on having those available as soon as possible. I'll let you know as soon as Session 1 becomes downloadable :)​​​

------------------------------
Marcela Areiza
Product Marketing Manager
Genesys - Employees
------------------------------

Original Message:
Sent: 04-27-2022 13:40
From: Alberto Sagredo
Subject: Watch On Demand! | Genesys Cloud WEM: Bi-Weekly Customer Demo Series - Sessions 1 & 2

+1  . As Marcela wrote, it would be great if we can download session 1 as 2, as well the rest coming tomorrow

Thanks

Alberto

------------------------------
Alberto Sagredo
Genesys - Employees

Original Message:
Sent: 04-27-2022 09:57
From: Casey Ramirez
Subject: Watch On Demand! | Genesys Cloud WEM: Bi-Weekly Customer Demo Series - Sessions 1 & 2

Hello Marcela,

Could the settings on the session 1 recording be adjusted so we can download the files? Session 2 allows downloading but 1 doesn't. I'd like to make these demos readily available in our demo library so that our business stakeholders can more easily find them.

Thanks!

------------------------------
Casey Ramirez
Humana Inc.
Strategy Advancement Advisor

Original Message:
Sent: 04-26-2022 19:15
From: Marcela Areiza
Subject: Watch On Demand! | Genesys Cloud WEM: Bi-Weekly Customer Demo Series - Sessions 1 & 2

Miss our first 2 sessions?? Or maybe you'd love to hear it again!

Hey, Community members!
If you haven't heard, the WEM Community is holding a series of customer demo sessions every two weeks!

We've just kicked off this series today, so if you didn't get a chance to join in or if you're interested in watching the first two sessions on-demand, worry not! We've got you covered.

•   Session 1: Workforce Engagement Overview  
  Presented by @Fayestina Lopez, this session covered the entire Genesys Cloud Workforce Engagement suite. We saw how all three WEM disciplines and capabilities across user roles work together seamlessly to deliver a truly powerful, all-in-one experience.
  
  Watch the recording here | Passcode: q2ZfW9.$
  
  
•   Session 2: Resource Management  
  Presented by @Fayestina Lopez, this session dove deep into the capabilities that respond to the needs of our workforce planners, forecasters, schedulers and intraday managers! Get an inside look into the features and functionalities that ensure your contact center runs smoothly and adapts efficiently to sudden changes.
  
  Watch the recording here | Passcode: BP*+72X# 

But why settle for a recording?

Join us for our next two sessions on Thursday, April 28th!

•   Session 3: Quality Assurance and Compliance  
  Join Faye and team as they explore the capabilities and features associated with Quality Assurance and Compliance! See the Genesys Cloud Workforce Engagement suite live, ask questions and enjoy an immersive experience into all Genesys Cloud WEM has to offer its quality managers, business analysts and evaluators.
  
  Register here!
  
  
•   Session 4: Employee Performance  
  Are we saving the best for last? Maybe! Our last session will see Faye and Co. jump into the features and capabilities relating to Employee Performance! Discover how Genesys Cloud enables you to bring your agent performance to new heights leveraging gamification and agent development tools to increase your employee engagement.
  
  Register here!

​
Are you as excited as we are? Let us know in the comments below.
And see you at our next session!
#Genesys Cloud CX
#Workforce Engagement Management

------------------------------
Marcela Areiza
Product Marketing Manager
Genesys - Employees
------------------------------

Hello Casey~

All sessions should now be available for download!

Regards,

------------------------------
Robert Beasley
Genesys - Employees
------------------------------

Original Message:
Sent: 04-27-2022 09:57
From: Casey Ramirez
Subject: Watch On Demand! | Genesys Cloud WEM: Bi-Weekly Customer Demo Series - Sessions 1 & 2

Hello Marcela,

Could the settings on the session 1 recording be adjusted so we can download the files? Session 2 allows downloading but 1 doesn't. I'd like to make these demos readily available in our demo library so that our business stakeholders can more easily find them.

Thanks!

------------------------------
Casey Ramirez
Humana Inc.
Strategy Advancement Advisor

Thank you!

------------------------------
Casey Ramirez
Humana Inc.
Strategy Advancement Advisor
------------------------------

Original Message:
Sent: 04-28-2022 13:27
From: Robert Beasley
Subject: Watch On Demand! | Genesys Cloud WEM: Bi-Weekly Customer Demo Series - Sessions 1 & 2

Hello Casey~

All sessions should now be available for download!

Regards,

------------------------------
Robert Beasley
Genesys - Employees

Original Message:
Sent: 04-27-2022 09:57
From: Casey Ramirez
Subject: Watch On Demand! | Genesys Cloud WEM: Bi-Weekly Customer Demo Series - Sessions 1 & 2

Hello Marcela,

Could the settings on the session 1 recording be adjusted so we can download the files? Session 2 allows downloading but 1 doesn't. I'd like to make these demos readily available in our demo library so that our business stakeholders can more easily find them.

Thanks!

------------------------------
Casey Ramirez
Humana Inc.
Strategy Advancement Advisor

Original Message:
Sent: 04-26-2022 19:15
From: Marcela Areiza
Subject: Watch On Demand! | Genesys Cloud WEM: Bi-Weekly Customer Demo Series - Sessions 1 & 2

Miss our first 2 sessions?? Or maybe you'd love to hear it again!

Hey, Community members!
If you haven't heard, the WEM Community is holding a series of customer demo sessions every two weeks!

We've just kicked off this series today, so if you didn't get a chance to join in or if you're interested in watching the first two sessions on-demand, worry not! We've got you covered.

•   Session 1: Workforce Engagement Overview  
  Presented by @Fayestina Lopez, this session covered the entire Genesys Cloud Workforce Engagement suite. We saw how all three WEM disciplines and capabilities across user roles work together seamlessly to deliver a truly powerful, all-in-one experience.
  
  Watch the recording here | Passcode: q2ZfW9.$
  
  
•   Session 2: Resource Management  
  Presented by @Fayestina Lopez, this session dove deep into the capabilities that respond to the needs of our workforce planners, forecasters, schedulers and intraday managers! Get an inside look into the features and functionalities that ensure your contact center runs smoothly and adapts efficiently to sudden changes.
  
  Watch the recording here | Passcode: BP*+72X# 

But why settle for a recording?

Join us for our next two sessions on Thursday, April 28th!

•   Session 3: Quality Assurance and Compliance  
  Join Faye and team as they explore the capabilities and features associated with Quality Assurance and Compliance! See the Genesys Cloud Workforce Engagement suite live, ask questions and enjoy an immersive experience into all Genesys Cloud WEM has to offer its quality managers, business analysts and evaluators.
  
  Register here!
  
  
•   Session 4: Employee Performance  
  Are we saving the best for last? Maybe! Our last session will see Faye and Co. jump into the features and capabilities relating to Employee Performance! Discover how Genesys Cloud enables you to bring your agent performance to new heights leveraging gamification and agent development tools to increase your employee engagement.
  
  Register here!

​
Are you as excited as we are? Let us know in the comments below.
And see you at our next session!
#Genesys Cloud CX
#Workforce Engagement Management

------------------------------
Marcela Areiza
Product Marketing Manager
Genesys - Employees
------------------------------

Hey everybody!
Thanks to everyone that attended our final 2 sessions of this first wave of WEM Specialist Demo Sessions!
I've updated the links above so you can check out the recordings on demand, and stay tuned for our next wave of demo sessions.

But, what did you think about our first sessions? Are there any specific capabilities you'd like us to dive into in future sessions?
Let us know!

------------------------------
Marcela Areiza
Product Marketing Manager
Genesys - Employees
------------------------------

Hi Marcela/Robert

I found very useful these series, but maybe a recomendation could be for the future if you can create some "real" configuration examples so you show how to configure and reach these objetives thru configuration

@Fayestina Lopez did a great job, so nothing to argue :)

So thinking as :

- Enterprise A , has a callcenter with 20 people, wants this and this and this, etc...

Maybe presenting with a conductive thread/ histotry could make them more attractive if you plan to repeat them as series .Customers could find maybe in these examples represented their own needs or give them more ideas for their actual deployment.

Regards

Alberto

​​

------------------------------
Alberto Sagredo
Genesys - Employees
------------------------------

Original Message:
Sent: 04-28-2022 12:49
From: Marcela Areiza
Subject: Watch On Demand! | Genesys Cloud WEM: Bi-Weekly Customer Demo Series - Sessions 1 & 2

Hey everybody!
Thanks to everyone that attended our final 2 sessions of this first wave of WEM Specialist Demo Sessions!
I've updated the links above so you can check out the recordings on demand, and stay tuned for our next wave of demo sessions.

But, what did you think about our first sessions? Are there any specific capabilities you'd like us to dive into in future sessions?
Let us know!

------------------------------
Marcela Areiza
Product Marketing Manager
Genesys - Employees

Hi Marcela, 

Unfortunately these recordings are not available anymore. Is there any possibilities to still watch these from somewhere? 

Thank you in advance!



------------------------------
Pihla-Sofia Raijas
Advania Finland Oy
------------------------------

Hi Pihla!
Yes, unfortunately recordings expire after 90 days. The good news is we have a great many sessions that are viewable on demand in our library!

You can check out the sessions from some of our awesome WEM experts like Jeff Whitt and Paul Turner and still get the same coverage of information.
Hope this helped!

------------------------------
Marcela Areiza
Product Marketing Manager
Genesys - Employees
------------------------------

Original Message:
Sent: 08-01-2022 07:33
From: Pihla-Sofia Raijas
Subject: Watch On Demand! | Genesys Cloud WEM: Bi-Weekly Customer Demo Series - Sessions 1 & 2

Hi Marcela,

Unfortunately these recordings are not available anymore. Is there any possibilities to still watch these from somewhere?

Thank you in advance!



------------------------------
Pihla-Sofia Raijas
Advania Finland Oy

Original Message:
Sent: 8/1/2022 7:33:00 AM
From: Pihla-Sofia Raijas
Subject: RE: Watch On Demand! | Genesys Cloud WEM: Bi-Weekly Customer Demo Series - Sessions 1 & 2

Hi Marcela, 

Unfortunately these recordings are not available anymore. Is there any possibilities to still watch these from somewhere? 

Thank you in advance!



------------------------------
Pihla-Sofia Raijas
Advania Finland Oy
------------------------------