PureConnect

 View Only
Discussion Thread View
  • 1.  Workgroup's voicemails to Outlook

    Posted 13 days ago
    Good day Genesys,

    Is it possible to send the voicemails in workgroup queue to a particular distribution list email?

    One of my customers requested this kind of configuration. I can't find any resolution for this request yet.

    We are using Interaction Desktop to manage calls and Interction Attendant/Administrator for backend support.

    Thanks!!
    #Integrations
    #PlatformAdministration
    #Routing(ACD/IVR)
    #SystemAdministration

    ------------------------------
    Anjelo Brian De Jesus
    Emerson Climate Technologies, Inc.
    ------------------------------


  • 2.  RE: Workgroup's voicemails to Outlook

    Posted 11 days ago
    You can assign a VM that you use a DL or send it to a USER VM box that then the user has the Notification sent to a DL:

    or you can use this server parameter:


    ------------------------------
    ryan hedlund
    ------------------------------



  • 3.  RE: Workgroup's voicemails to Outlook

    Posted 9 days ago
    Hello Ryan,

    My current configuration is Workgroup (VM is assigned to a USER VM box).
    Mailbox address of the USER VM is assigned to the needed email/DL . - Did not work

    I changed the mailbox address of the workgroup to the needed email/DL.
    I selected the IMAP/SMTP option. ININ was able to forward the voicemails to the assigned email/DL.
    Would there be any issues with this configuration?

    Unfortunately, I am not aware with the parameter that you have sent me.

    Thank you Ryan!

    ------------------------------
    Anjelo Brian De Jesus
    Emerson Climate Technologies, Inc.
    ------------------------------



  • 4.  RE: Workgroup's voicemails to Outlook

    Posted 8 days ago
    Hi Anjelo,

    First thing is that you need to test you e-mail configuration is working asa expected. You need to check your email configuration by sending test e-mail with icadmin account. If it succeeds then you can go to next step.

    Next step is you can assign VM to each single workgroup, then once somebody leaves a message to this Queue that will send that voicemail to the email account which you configured for the VM which is assigned to Workgroup.

    That voicemail is attached to the e-mail as wave file.

    Should you ask any question please let me know.

    Thanks.

    ------------------------------
    Cenk Gündüz
    CTCOMM
    ------------------------------