Genesys Cloud (formerly PureCloud)

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Q&A Show: New Gamification and Coaching Features

  • 1.  Q&A Show: New Gamification and Coaching Features

    Posted 04-05-2021 13:32
    This week's episode is dedicated to the new Gamification and Coaching Features in Genesys Cloud. Fresh from development, these settings are great for sparking internal competition between agents, and make coaching reviews and scheduling training super easy for your managers and coaches. Hope you enjoy the show!

    For follow-up discussions, check out the WEM Community to discuss best practices with industry professionals and the Genesys Cloud community is ideal for all of those product-related questions you may have.

    Also, if you are curious about how to tell which version of Genesys Cloud you are on, here is some information:

    1) Sign into the application and then click the "help" button in the bottom left corner of the screen
    2) From there, click on the three dots. The next screen will show your current version:

    Hope that helps!

    Matt Lawson
    Genesys - Employees
    Genesys Community Manager