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Agent's getting forced to "Not Responding"

James Wade05-09-2017 13:56

I have had tickets opened and have had no resolution to this. Several times per week we will have c...

Zach Munsey05-10-2017 15:23

Hi James, You are not alone - my organization experiences this as well, though with a lower fr...

jason hughes05-10-2017 21:02

Hello James, Thank you for asking. When an agent goes not responding, it's because Agent d...

James Wade05-10-2017 21:53

While I understand what you are saying Jason, that is not the issue. I have opened helpdesk ticket...

Tobias Zackrisson05-12-2017 06:54

HI @James Wade , we have also this issues sometimes and most of the times is because we have chang...

Roisin floyd09-28-2017 14:13

One of our customers are also experiencing the same issue . When an agent clicks on the " A...

Donny Chai09-28-2017 20:06

I have been doing some tests on our own PureCloud and have experienced the similar issues where in...

Rogier Bosch09-29-2017 10:53

We also are experiencing this problem. What is the best solution for this? We are using Chrome as ...

James Wade09-29-2017 11:07

There was no solution. Worked with their help desk people and engineers and were always told it wa...

Dustin Gilbreath10-06-2017 00:57

My call center has Auto Answer set up for our agents and it will occasionally place them in Not Re...

Dan Fontaine05-17-2018 08:51

This is happening for a call center that is using the Desktop App. Is there a troubleshooting or r...

Bill Perkins05-17-2018 11:13

We are having the same issue. Sounds like there are a few customers in the same Boat! ---------...

Zach Munsey05-18-2018 19:17

We also have a call center that uses the desktop app, but have not experienced this issue this we...

Don Cook05-24-2018 15:40

By chance do any of you use any special routing options in your Default In-Queue Flow that has a...

Dan Fontaine05-25-2018 17:32

This is happening regardless of whether the app, applet, or browser (chrome) is being used. It...

Bill Perkins06-21-2018 07:54

We have the same issue ongoing. Using the Latest Desktop App and WebRTC Phones. Ticket has be...

Dan Fontaine06-21-2018 08:38

May have been coincidental, but once the affected user started using another user's account ...

Brian Dupuis06-21-2018 08:43

We are definitely aware of this issue and it's one of our highest priority issues to track do...

Ann Wright10-23-2018 23:49

This has just happened to 2 of our agents today. When the interaction came through they wer...

Darryn Chang10-24-2018 01:39

Depending if you are using the Browser then switch to the Desktop application. I have 1 use...