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Thanks Kevin, glad to be apart of the group!
LAURA CROSS SOLUTION ENGINEER - GENESYS
O 317.876.6552 Pacific Time Zone
Hello Everyone,I am Vinod, Engineering Manager - WEM, Genesys Cloud. I have been working with Genesys, Chennai for more than 15 years and currently exploring various technologies with which we can enhance our product. So I am curious to understand how can we deploy/market the innovation.I am also encouraging couple of start-ups to use their technology to provide add on capabilities to Genesys Product suite by using AppFoundry.As I am new to AppFoundry, I might need your help in evaluating these new ideas/solutions and also with the deployment/installation of these solution in AppFoundry.Thanks,
Vinod N.M.Engineering Manager,WEM - Genesys Cloud.
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.