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Adding 'Copy' Button to Agent Script

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  • 1.  Adding 'Copy' Button to Agent Script

    Posted 12-02-2022 07:48
    No replies, thread closed.
    Hi All -

    I'm trying to add a 'Copy' button to a script so the Agent can click and copy the field value to the Clipboard, rather than 'scrape the value (which could be inaccurate).

    The Agent could then paste the value into an application as required.

    Any assistance would be gratefully accepted :)

    Cheers,
    Mal
    #ArchitectandDesign
    #Other

    ------------------------------
    Thanks and regards,
    Malcolm Green
    Nexon Asia Pacific Pty. Ltd.
    ------------------------------


  • 2.  RE: Adding 'Copy' Button to Agent Script

    Posted 12-06-2022 10:04
    No replies, thread closed.
    Following! I am interested as well

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    LY LIM
    Cardinal Health 5, LLC
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  • 3.  RE: Adding 'Copy' Button to Agent Script

    Posted 12-06-2022 17:50
    No replies, thread closed.
    I don't believe there is a way to do this, but is sounds like a darned fine idea! I recommend adding it to the ideas portal.

    They could either make it an attribute of the control (to have a copy button / icon) or an action that can be associated with a button / link....

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    Paul Simpson
    Eventus Solutions Group
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  • 4.  RE: Adding 'Copy' Button to Agent Script

    Posted 08-09-2023 08:55
    No replies, thread closed.

    Hi All,

    Is this available as of today? Can someone from the community confirm it? 

    Thanks



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    Fnu Ganesh
    M&T Bank
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  • 5.  RE: Adding 'Copy' Button to Agent Script

    Posted 08-10-2023 05:23
    No replies, thread closed.

    Hi all,

    I'm trying to do the same thing! Is there any solution yet? The agents are supposed to copy a customer number into the clipboard and then paste it into another window.

    Regards,

    Florian



    ------------------------------
    Florian Metzger
    Lowell Service Center GmbH
    ------------------------------

    Original Message


  • 6.  RE: Adding 'Copy' Button to Agent Script

    Posted 08-10-2023 05:59
    Edited by Florian Metzger 08-10-2023 19:35
    No replies, thread closed.

    -



  • 7.  RE: Adding 'Copy' Button to Agent Script

    Posted 08-10-2023 09:20
    No replies, thread closed.

    Florian,

    I believe you have created your idea on the Genesys Beyond system (which is for suggestions for training from the Genesys Education team, Beyond) and not the Genesys Cloud CX system...

    Paul



    ------------------------------
    Paul Simpson
    Eventus Solutions Group
    ------------------------------

    Original Message


  • 8.  RE: Adding 'Copy' Button to Agent Script

    Posted 12-30-2024 15:05
    No replies, thread closed.

    I was looking for such a function myself a year ago. In the meantime, I have found a workaround that I would like to share with others.

    I created an HTML page that contains a text field and a button. The button copies the value from the text field to the clipboard. I copy the value from Genesys by inserting a value (phone number) into the text field via the URL parameter.

    How does it work? Just ask Copilot or ChatGPT 😊

    Then, in Genesys, I integrated this "website" into the Agent Script using the Website function. Every time a call comes in, the value from Genesys is transferred, and the agent can save the text to the clipboard.



    ------------------------------
    Vladimir Chiveri
    Teamleader
    ------------------------------



  • 9.  RE: Adding 'Copy' Button to Agent Script

    Posted 01-02-2025 12:52
    No replies, thread closed.

    For clarification, can you explain a little more about how you accomplished this? When you say that you created an HTML page do you mean within the Qualtrics system? I would like this feature to copy the customer's phone number that they input during their wait in the queue. I would then like my agents to copy and paste this information from the screen pop into another form. 



    ------------------------------
    Charlie Scheel, LCSW
    The Legal Aid Society
    [City], NY
    Director - Helplines
    www.legalaidnyc.org
    ------------------------------

    Original Message


  • 10.  RE: Adding 'Copy' Button to Agent Script

    Posted 01-02-2025 15:35
      |   view attached
    No replies, thread closed.

    sure...

    I've added a copy of my HTML page which is able to insert a value into the text field via the URL parameter.

    Let's say the name of your page is www.example.com/phone-number. By adding ?text=[value] at the end of your link, you'll get the value into the text field of the webpage.

    Depending on your variable for ANI, your URL could look like this: www.example.com/phone-number?text={{CustomerANI}}.

    You'll have to get this HTML page live - I won't go into details on that, you'll have to ask your local IT.

    1. Now open your Genesys Script.
    2. Select "Web-Page" from the options header. As layout, you'll have to choose the option "stretch height", otherwise you'll have a scroll bar.
    3. Under "Web Page Source", insert the link:
      .
    4. Save & Publish & Test. The value of your variable should be shown in the text field of the webpage.


    ------------------------------
    Vladimir Chiveri
    Teamleader
    ------------------------------

    Attachment(s)

    html
    phone-number.html   2 KB 1 version
    Original Message


  • 11.  RE: Adding 'Copy' Button to Agent Script
    Best Answer

    Posted 12-30-2024 20:34
    No replies, thread closed.

    I added this idea.  Please comment and vote on it.  I'll talk to the Scripting PM.   Add a copy component | Genesys Cloud Ideas Portal



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 12.  RE: Adding 'Copy' Button to Agent Script

    Posted 12-31-2024 07:33
    No replies, thread closed.

    voted



    ------------------------------
    Patrick Mahaffay
    Call Center Applications Support Specialist
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    Original Message


  • 13.  RE: Adding 'Copy' Button to Agent Script

    Posted 01-02-2025 23:22
    No replies, thread closed.

    Voted



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    Phaneendra Avatapalli
    Client Support, Desktop Support
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    Original Message


  • 14.  RE: Adding 'Copy' Button to Agent Script

    Posted 01-03-2025 02:33
    No replies, thread closed.

    voted



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    Thomas Repking
    CS
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    Original Message


  • 15.  RE: Adding 'Copy' Button to Agent Script

    Posted 02-12-2025 11:37
    No replies, thread closed.

    Voted, and asked everyone at my company to vote as well. 



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    Joseph Burda
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    Original Message


  • 16.  RE: Adding 'Copy' Button to Agent Script

    Posted 02-12-2025 12:46
    No replies, thread closed.

    @Joseph Burda_old,

    I'm not sure if Genesys have changed their system, but it has always been the case that they only count 1 vote per email domain (i.e. 1 per company) so your colleagues will be wasting their votes.

    I believe this is to prevent the larger customers / partners / resellers from dominating the voting, so they get the widest range of opinions.

    Figured you'd like to know! 😁



    ------------------------------
    Paul Simpson
    Views expressed are my own and do not necessarily reflect those of my employer.
    ------------------------------

    Original Message


  • 17.  RE: Adding 'Copy' Button to Agent Script

    Posted 02-12-2025 14:33
    No replies, thread closed.

    Heck even hundreds of votes spread across many orgs and regions is far from a guarantee that something will get developed in any reasonable timeframe;) 



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    Vaun McCarthy
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    Original Message


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