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Is this available as of today? Can someone from the community confirm it?
I'm trying to do the same thing! Is there any solution yet? The agents are supposed to copy a customer number into the clipboard and then paste it into another window.
I believe you have created your idea on the Genesys Beyond system (which is for suggestions for training from the Genesys Education team, Beyond) and not the Genesys Cloud CX system...
If anyone's interested, I've created an vote about this: https://genesysbeyond.ideas.aha.io/ideas/GB-I-473
Plz vote for the idea, everyone! =)
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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.