Original Message:
Sent: 06-06-2024 15:00
From: Mate Janos Foldi
Subject: Agent UI - New messaging component - Beta
Hi Marija,
Thank you for adding this finding here.
Can you please share some more details? What sub-channel are you using (the customer side)? What browser are you using or is it the desktop app?
Thank you,
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Máté Földi
Genesys PM
Original Message:
Sent: 06-06-2024 04:49
From: Marja Korander
Subject: Agent UI - New messaging component - Beta
We have a problem with the updated reply box with the below hints:
To format text, *bold*, _italic_, ~strike~, `highlight`, ```pre```
In the customers' view the text is not formatted but they see litterally what the agent typed. For example *bold* is shown as *bold* and not bold.
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Marja Korander
OP Financial Group
Original Message:
Sent: 02-28-2024 06:11
From: Mate Janos Foldi
Subject: Agent UI - New messaging component - Beta
UPDATES:
The beta stared on the 3rd of June Monday for the registered TEST ORGS. Registered live agent orgs will get the component on a later date.
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Hi Community,
We are pleased to open Beta candidates' applications for the Refreshed messaging component for agents.
The component will:
· Look fresher, and more user friendly,
· Have feature parity with the current tool,
· Deliver fixes and improvements such as:
· Dedicated send button,
· Message grouping,
· Message bubble actions (copy, resend),
· Delivery status check marks to indicate if the message is sent, received, or read,
· 'New message' button that on click scrolls down. No more automatic jumping to new messages,
· Character counter,
· Attach files from clipboard,
· Visual feedback for drag & drop attachments,
· Ability to send multiple files.
· Improved and unified alerting, error handling and message status,
· Updated reply box with more space for longer messages,
· Updated emoji panel,
We are currently planning to launch beta testing during the end of April or beginning of May.
Link to documentation
Link to registration form - REGISTRATION CLOSED
#BetaAnnouncement
#NowRecruiting
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Máté Földi
Genesys PM
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