Hi Every One, so I have been creating new alerts for the last couple days and I cannot find a way to make it per Interaction, the alert total is for the whole day,

Is there any way I can make it for every Interaction by itself ?

ex: when the agent hold the call for more than 10 seconds the alert should appear but in once he gets another call the alert well also appear because of the first call Total Hold 

In the Alert setup, you can't specify individual interactions, but look at single interaction total wait time, hold, or talk time when the interaction goes over the time specified.  Unfortunately, you can only use one queue per rule for these single interaction selections.   

Hi Every One, so I have been creating new alerts for the last couple days and I cannot find a way to make it per Interaction, the alert total is for the whole day,

Is there any way I can make it for every Interaction by itself ?

ex: when the agent hold the call for more than 10 seconds the alert should appear but in once he gets another call the alert well also appear because of the first call Total Hold 

Is it possible to set up an alert in Genesys Cloud that triggers when the aggregate value of multiple queues exceeds a certain threshold? For example, if I have 10 queues and the total number of waiting interactions across all queues crosses 20, I want to trigger an alert. Currently, I can only set up alerts for individual queues. Is there a way to monitor and trigger alerts based on the combined value across multiple queues?

In the Alert setup, you can't specify individual interactions, but look at single interaction total wait time, hold, or talk time when the interaction goes over the time specified.  Unfortunately, you can only use one queue per rule for these single interaction selections.   

Hi Every One, so I have been creating new alerts for the last couple days and I cannot find a way to make it per Interaction, the alert total is for the whole day,

Is there any way I can make it for every Interaction by itself ?

ex: when the agent hold the call for more than 10 seconds the alert should appear but in once he gets another call the alert well also appear because of the first call Total Hold 

Is it possible to set up an alert in Genesys Cloud that triggers when the aggregate value of multiple queues exceeds a certain threshold? For example, if I have 10 queues and the total number of waiting interactions across all queues crosses 20, I want to trigger an alert. Currently, I can only set up alerts for individual queues. Is there a way to monitor and trigger alerts based on the combined value across multiple queues?

In the Alert setup, you can't specify individual interactions, but look at single interaction total wait time, hold, or talk time when the interaction goes over the time specified.  Unfortunately, you can only use one queue per rule for these single interaction selections.   

Hi Every One, so I have been creating new alerts for the last couple days and I cannot find a way to make it per Interaction, the alert total is for the whole day,

Is there any way I can make it for every Interaction by itself ?

ex: when the agent hold the call for more than 10 seconds the alert should appear but in once he gets another call the alert well also appear because of the first call Total Hold