Hi Every One, so I have been creating new alerts for the last couple days and I cannot find a way to make it per Interaction, the alert total is for the whole day,
Is there any way I can make it for every Interaction by itself ?
ex: when the agent hold the call for more than 10 seconds the alert should appear but in once he gets another call the alert well also appear because of the first call Total Hold
#Unsure/Other
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Osama Issa
Fourth Dimension Systems LLC
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