Hello.
I've got a knowledge base, with 2 revisions: 1 for voice bot, and 1 for the other touchpoints.
I 've got more than 100 articles, and so want to import them from an excel file.
The template is very basic and does not take into account the variations and touchpoints.
I've found how to import 2 variations (add the column "contentName" with the name of the revision) and switch in 2 lines, 1 for voice, 1 for chat and faq.
But I don't find how to format my field in order to pre-select the touchpoints.
I suppose it has something to see with adding a column "contexts". But when I simply add the column "contexts" , fileld with (for example) "Bot Flows", when I import it I get an error "Context is not a valid JSON".
Do you know how my excel file must be formatted ?
Thanks a lot
Catherine
#DigitalBots #Bots #Knowledge #articles
#ConversationalAI(Bots,AgentAssist,etc.)------------------------------
Catherine DUPIRE
NXO FRANCE SASU
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