Hi Saravana,
What is KB database integration?
I ask because your scenario can be different from the default:
https://help.mypurecloud.com/articles/about-genesys-agent-assist/
* You need only create and/or update the knowledge base for reading AI, configure, and assign the permissions for use. You can follow the documentation above.
Att,
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Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/------------------------------
Original Message:
Sent: 06-14-2024 10:03
From: Saravana Kumar
Subject: Assistance in implementing agent assists with KB database integration
Hi Everyone,
I have never implemented agent assists with KB database integration in Genesys Cloud Cx, need your expertise in implementing it.
#Integrations
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Thanks,
Saravana Kumar M.
Accenture LLP
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