Is there any consideration to implement a feature in Genesys where, when a voice interaction is received, that an automated greeting would play for the caller? When a queue receives higher traffic, having to verbalize a greeting over and over can become tiring and cumbersome for agents especially when their greeting is the same across all their calls. If agents could have a pre-recorded greeting that plays at the beginning of an interaction, this could save the agent time and energy that they could dedicate to elevating the caller's experience and providing the highest level of service possible. Let's make it happen!

#Roadmap/NewFeatures

------------------------------
Brandon Hamilton

Product Owner I, Digital Experiences

Global Credit Union
------------------------------

Is there any consideration to implement a feature in Genesys where, when a voice interaction is received, that an automated greeting would play for the caller? When a queue receives higher traffic, having to verbalize a greeting over and over can become tiring and cumbersome for agents especially when their greeting is the same across all their calls. If agents could have a pre-recorded greeting that plays at the beginning of an interaction, this could save the agent time and energy that they could dedicate to elevating the caller's experience and providing the highest level of service possible. Let's make it happen!

#Roadmap/NewFeatures

------------------------------
Brandon Hamilton

Product Owner I, Digital Experiences

Global Credit Union
------------------------------

This is already an idea on Aha. It's the 5th most requested feature.

https://genesyscloud.ideas.aha.io/ideas/INB-I-986

Is there any consideration to implement a feature in Genesys where, when a voice interaction is received, that an automated greeting would play for the caller? When a queue receives higher traffic, having to verbalize a greeting over and over can become tiring and cumbersome for agents especially when their greeting is the same across all their calls. If agents could have a pre-recorded greeting that plays at the beginning of an interaction, this could save the agent time and energy that they could dedicate to elevating the caller's experience and providing the highest level of service possible. Let's make it happen!

#Roadmap/NewFeatures

------------------------------
Brandon Hamilton

Product Owner I, Digital Experiences

Global Credit Union
------------------------------

Thank you, Paul, for sharing this! I voted for the idea from the link you provided. I noticed Genesys has been relatively quiet on updates for this feature which is saddening. Hopefully this can be pushed faster for development and launch to the application soon.

This is already an idea on Aha. It's the 5th most requested feature.

https://genesyscloud.ideas.aha.io/ideas/INB-I-986

Is there any consideration to implement a feature in Genesys where, when a voice interaction is received, that an automated greeting would play for the caller? When a queue receives higher traffic, having to verbalize a greeting over and over can become tiring and cumbersome for agents especially when their greeting is the same across all their calls. If agents could have a pre-recorded greeting that plays at the beginning of an interaction, this could save the agent time and energy that they could dedicate to elevating the caller's experience and providing the highest level of service possible. Let's make it happen!

#Roadmap/NewFeatures

------------------------------
Brandon Hamilton

Product Owner I, Digital Experiences

Global Credit Union
------------------------------

Ha! You've noticed?

Yes, it a frequently expressed frustration, both here and on the Ideas site, that communication on feature development is often lacking. This particular feature is one of the more heavily complained about ones in that regard.

PureConnect (and I believe Genesys Engage?) have this feature and it is often quotes as one of the reasons folks are not clamoring to migrate to Genesys Cloud before PureConnect finally dies.

We shall see.....!

Thank you, Paul, for sharing this! I voted for the idea from the link you provided. I noticed Genesys has been relatively quiet on updates for this feature which is saddening. Hopefully this can be pushed faster for development and launch to the application soon.

This is already an idea on Aha. It's the 5th most requested feature.

https://genesyscloud.ideas.aha.io/ideas/INB-I-986

Is there any consideration to implement a feature in Genesys where, when a voice interaction is received, that an automated greeting would play for the caller? When a queue receives higher traffic, having to verbalize a greeting over and over can become tiring and cumbersome for agents especially when their greeting is the same across all their calls. If agents could have a pre-recorded greeting that plays at the beginning of an interaction, this could save the agent time and energy that they could dedicate to elevating the caller's experience and providing the highest level of service possible. Let's make it happen!

#Roadmap/NewFeatures

------------------------------
Brandon Hamilton

Product Owner I, Digital Experiences

Global Credit Union
------------------------------

That's so interesting. I have definitely strayed away from using both platforms out of suspicion that that's what was happening. Hopefully this is something that Genesys is looking to improve in the near future. 

I'd love to make a connection with you sometime if you're down! I'm the Product Owner for the contact center at Global Credit Union and I'm trying to see how I can be more active in generating ideas amongst likeminded people; would also like to hear more about what pain points you've gone through or even just have someone to confide in if I have ideas coming from our clients on improvements to the Genesys platform. Seems like you're pretty well-versed! 

Let me know if you've got some time in the next couple weeks or something.

Ha! You've noticed?

Yes, it a frequently expressed frustration, both here and on the Ideas site, that communication on feature development is often lacking. This particular feature is one of the more heavily complained about ones in that regard.

PureConnect (and I believe Genesys Engage?) have this feature and it is often quotes as one of the reasons folks are not clamoring to migrate to Genesys Cloud before PureConnect finally dies.

We shall see.....!

Thank you, Paul, for sharing this! I voted for the idea from the link you provided. I noticed Genesys has been relatively quiet on updates for this feature which is saddening. Hopefully this can be pushed faster for development and launch to the application soon.

This is already an idea on Aha. It's the 5th most requested feature.

https://genesyscloud.ideas.aha.io/ideas/INB-I-986

Is there any consideration to implement a feature in Genesys where, when a voice interaction is received, that an automated greeting would play for the caller? When a queue receives higher traffic, having to verbalize a greeting over and over can become tiring and cumbersome for agents especially when their greeting is the same across all their calls. If agents could have a pre-recorded greeting that plays at the beginning of an interaction, this could save the agent time and energy that they could dedicate to elevating the caller's experience and providing the highest level of service possible. Let's make it happen!

#Roadmap/NewFeatures

------------------------------
Brandon Hamilton

Product Owner I, Digital Experiences

Global Credit Union
------------------------------