Yeah, I missed it too.
It would've been REALLY helpful if that update from Genesys had been posted here as well.... :-o
Original Message:
Sent: 02-22-2023 10:47
From: Chelsea Sheffield
Subject: Beta sign-up for Screen Recording with Web Browsers / Embedded Framework
It looks like an update was posted to the primary Ideas post last week. I completely missed this since it wasn't a post but an update to the admin note.
https://genesyscloud.ideas.aha.io/ideas/WEM-I-410
Update 2/17/23: due to a last-minute defect discovered in the beta program, we are postponing general availability (GA) by at most 3 weeks (March 15). We hope to bring in the postponed GA date sooner, and will be providing an update next week.
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Chelsea Sheffield
InflowCX
Original Message:
Sent: 02-22-2023 08:29
From: Paul Simpson
Subject: Beta sign-up for Screen Recording with Web Browsers / Embedded Framework
@Daniel Ho, I don't see any mention of this on today's release notes? Please can you give us an update on when this will be rolled out?
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Paul Simpson
Eventus Solutions Group
Original Message:
Sent: 02-14-2023 16:09
From: Daniel Ho
Subject: Beta sign-up for Screen Recording with Web Browsers / Embedded Framework
Hi Paul -- I'm not sure if Care will officially accept a troubleshooting case for a beta capability -- though GA is only a week away (Feb 22).
But just to make sure we can characterize the problem first -- was your customer able to get screen recording working for some users or some interactions with GCBA? Or was it that none worked at all? Just like in some of the other posts in the beta forum, did your customer try validating GCBA is responding to a version inquiry via https://127.0.0.1:8191/version in the browser? You could be learning from what some of the customers in their postings in the beta forum as well.
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Daniel Ho
Product Line Manager – Recording and Quality Management, Genesys Cloud
Workforce Engagement Management (WEM)
Original Message:
Sent: 02-13-2023 08:43
From: Paul Simpson
Subject: Beta sign-up for Screen Recording with Web Browsers / Embedded Framework
Thank you.
Should I open a ticket with Customer Care regarding the users for whom it isn't working? Or should I post here? (Customer rather sensitive about things like logs being posted in a public forum.)
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Paul Simpson
Eventus Solutions Group
Original Message:
Sent: 02-10-2023 17:40
From: Daniel Ho
Subject: Beta sign-up for Screen Recording with Web Browsers / Embedded Framework
The capability is still available, and will continue to be available as we head into GA (Feb 22) and beyond.
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Daniel Ho
Product Line Manager – Recording and Quality Management, Genesys Cloud
Workforce Engagement Management (WEM)
Original Message:
Sent: 02-10-2023 10:37
From: Paul Simpson
Subject: Beta sign-up for Screen Recording with Web Browsers / Embedded Framework
@Daniel Ho
Is this Beta still running?
My customer tried adding some new users and it isn't working for them. We wondered, with it about to go GA, if you had disabled / stopped the Beta?
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Paul Simpson
Eventus Solutions Group
Original Message:
Sent: 09-27-2022 11:32
From: Daniel Ho
Subject: Beta sign-up for Screen Recording with Web Browsers / Embedded Framework
Hi everyone,
We are excited to announce upcoming beta availability of Screen Recording with Web Browsers / Embedded Framework, targeting to begin November 9th, 2022. This is a highly-voted Idea which enables Genesys Cloud to capture screen recording of agents without the use of Genesys Cloud Desktop Client. To facilitate this, a background service called Genesys Cloud Background Assistant (GCBA) will need to be installed on the agent's desktop.
System requirements and other details about this capability are articulated in the Registration Form, which you can also find in the carousel of Genesys Cloud CX - Beta HQ. Please sign up for this beta through the registration form, which will be available until November 7. As always, we expect beta participants to be engaged and actively testing out the capability. In December, we will be asking for beta participants to complete a survey form to capture everyone's feedback.
#BetaAnnouncement
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Daniel Ho
Product Line Manager – Recording and Quality Management, Genesys Cloud
Workforce Engagement Management (WEM)
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